Senior Operations Lead — Foreclosure & Default

Diaz Anselmo & Associates P.A.; Plantation (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Diaz Anselmo & Associates P.A. seeks an experienced Team Lead to oversee daily workflow and support team performance while ensuring compliance with client, investor, and regulatory requirements in a fast-paced legal operations setting.

You will coach team members, assist with onboarding, and lead process improvements. The role involves hands-on support during high-volume periods and mentoring staff in foreclosure, bankruptcy, or creditor rights operations.

Qualifications

• Experience leading legal operations teams in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related areas.
• Ability to coach team members, analyze performance metrics, and drive improvements.

Responsibilities

• Oversee daily team workflow and prioritize tasks to meet deadlines.
• Conduct quality reviews and ensure compliance with client scorecards and internal standards.
• Serve as first point of contact for team questions, escalations, and coaching.

Skills

Team Leadership

Workflow Management

Quality Assurance

Coaching

Onboarding

Reporting & Audits

Process Improvement

MS Office

Legal Operations

Hands-on Support

Tools

Perfect Practice

Job description

Diaz Anselmo & Associates P.A. seeks an experienced Team Lead to oversee daily workflow and support team performance while ensuring compliance with client, investor, and regulatory requirements in a fast-paced legal operations setting.

You will coach team members, assist with onboarding, and lead process improvements. The role involves hands-on support during high-volume periods and mentoring staff in foreclosure, bankruptcy, or creditor rights operations.