Team Lead, Field Operations

SoftBank Investment Advisers (SBIA); Atlanta (GA); On-site; USD 65,000 - 76,000; Full time

Job summary

An innovative firm is seeking a Team Lead for Field Operations to ensure high-quality management of property maintenance. This role is pivotal in overseeing a talented team, balancing fieldwork and administrative duties effectively. The ideal candidate will leverage their extensive experience in property maintenance, demonstrating strong leadership and communication skills. With a focus on operational efficiency and team development, this position offers a unique opportunity to impact the growth of a leading investment platform in real estate. Join a company that values collaboration and innovation in a dynamic work environment!

Benefits

Generous PTO and paid holidays

401(k) plan

Wellness subsidies

Home office subsidies

Health insurance

Dental insurance

Vision insurance

Qualifications

• 3+ years of management experience in property maintenance.
• 5+ years in property maintenance for multi-family/single-family properties.

Responsibilities

• Lead a team of technicians and coordinate maintenance efforts.
• Analyze reports to identify risks and guide the team proactively.

Skills

Management Experience

Property Maintenance

HVAC Knowledge

Team Building

Communication Skills

Technology Proficiency

Tools

HVAC Equipment

Plumbing Tools

Electrical Tools

Job description

About Roofstock

The #1 marketplace for single-family rental homes.

Job Description

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost-effective, and simple. We merge our passion for helping investors build wealth through real estate with cutting-edge technology that transforms their experience.

How it’s going (and growing)

With a talented team of 600+ Roofsters, our collaborative culture fuels our growth. In 2022, we closed our Series E funding, raising $240 million. We have offices in California, Texas, and New York, along with many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement for landlords), and Mynd (property management platform for retail and institutional investors).

About the Role

The Team Lead, Field Operations, is essential for ensuring smooth, high-quality field operations, focusing on managing workforce lifecycle and administrative functions. This role combines field oversight, administrative management, and team development.

Responsibilities

1. Lead a team of in-house technicians and portfolio associates.
2. Split time equally between fieldwork and administrative duties (50% each).
3. Coordinate maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across all work orders.
4. Serve as the primary contact for emergency responses, addressing urgent situations with technical expertise.
5. Interview and select qualified candidates, ensuring alignment with organizational standards and values.
6. Oversee onboarding, training, and resource provision for new team members.
7. Analyze reports to identify risks and guide the team proactively.
8. Manage termination processes per company policies.
9. Review and approve payroll, ensuring accuracy in time-tracking.
10. Maintain high service standards and productivity benchmarks, ensuring SOP compliance and providing feedback and coaching.
11. Act as a liaison between the field team and other departments, working with leadership to improve operational efficiency.
12. Conduct ongoing mentorship and support through regular one-on-one meetings.
13. Travel as needed to property locations to provide support and conduct inspections.
14. Perform quality assurance visits and review administrative tasks, including work order completion, inventory, and expenses.

Qualifications

1. 3+ years management experience.
2. 5+ years in property maintenance for multi-family/single-family properties, with a focus on routine, preventative, and emergency maintenance.
3. Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs.
4. HVAC Type I and II or Universal certification preferred.
5. Strong mentoring, coaching, and team-building skills, with successful experience in training and developing teams.
6. Excellent verbal and written communication skills.
7. Proficiency with technology systems for tracking, scheduling, and communication, and data-driven performance improvement.
8. Valid driver’s license and reliable transportation.

Physical and Other Demands

This role involves active physical work, including standing, walking, lifting over 50 pounds, and working in loud environments. Reasonable accommodations are available for individuals with disabilities.

Additional Notes

This job description is not exhaustive and duties may change. Employment is contingent upon a successful background check.

Compensation & Benefits

Salary range: $65,000 - $76,000 annually, based on experience and location.

• Generous PTO and paid holidays
• 401(k) plan
• Wellness and home office subsidies
• Comprehensive health, dental, and vision insurance

Legal & Equal Opportunity

Must be authorized to work in the U.S. No H1-B sponsorship available. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.