Team Lead, Customer Solutions - Pilot Enablement

RADAR; California; On-site; USD 96,000 - 181,000; Full time

Job summary

RADAR seeks a Team Lead for Customer Solutions to enhance pilot technical infrastructure and facilitate deployment across retail customers. You will oversee processes, communicate between teams, and drive technical readiness. This pivotal role requires 6+ years of experience, a strong background in RFID tech, and the ability to manage technical and non-technical stakeholders in a fast-paced, evolving environment.

Benefits

Equity

Comprehensive medical and dental coverage

Life and disability benefits

401k plan

Flexible time off

Paid parental leave

Qualifications

• 6+ years experience in solutions engineering or related fields.
• Experience with retail technology pilot programs.
• Strong technical knowledge of RFID, computer vision, or related technologies.

Responsibilities

• Build and scale RADAR's pilot technical infrastructure.
• Define and standardize enablement processes.
• Act as the bridge between engineering and field operations.

Skills

Problem Solving

Analytical Skills

Technical Knowledge of RFID

Communication of Complex Concepts

Project Management

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Team Lead, Customer Solutions - Pilot Enablement

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Team Lead, Customer Solutions - Pilot Enablement

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About Us

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

About Us

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

About The Job

This role is responsible for building and scaling RADAR’s pilot technical infrastructure, ensuring that our systems can be deployed consistently and efficiently across new retail customers. The Team Lead, Customer Solutions will define and standardize enablement processes, oversee technical readiness, and act as the bridge between engineering and field operations. You will be deeply involved in translating pilot goals into executable technical plans while ensuring feedback from the field is captured and integrated into future deployments. The ideal candidate thrives in ambiguity, brings a systems-thinking approach, and is comfortable influencing across technical and non-technical stakeholders.

In Your First 30 Days, You Will

• Review and digest information about RADAR's technology architecture and deployment processes
• Meet with technical teams to understand system components and integration points
• Visit pilot locations to understand technical deployment requirements
• Learn about current pilot enablement tools and processes
• Build relationships with cross-functional teams involved in implementations
• Review previous pilot deployments to identify technical challenges and bottlenecks
• Begin to understand customer technical environments and requirements
  
  

In Your First 60 Days, You Will

• Begin developing improved technical enablement tools and processes
• Start creating standardized technical documentation for pilot deployments
• Collaborate with Engineering to streamline system configuration processes
• Begin leading technical readiness planning for upcoming pilot customers
• Start supporting troubleshooting for complex technical issues
• Begin identifying patterns in technical challenges across pilots
• Start developing training for technical aspects of implementation
• Participate in pilot planning and technical scoping activities
  
  

In Your First 90 Days, You Will

• Fully own the technical enablement strategy for pilot deployments
• Lead cross-functional initiatives to improve technical implementation processes
• Create comprehensive technical playbooks for different deployment scenarios
• Develop technical readiness assessment methodologies for new customers
• Begin measuring and optimizing pilot deployment efficiency
• Provide regular insights to Product and Engineering on technical implementation needs
• Lead technical knowledge sharing and training for implementation teams
• Contribute to product roadmap planning with implementation insights
  
  

Required

ABOUT YOU

• You have 6+ years experience in solutions engineering, technical implementation, or related field
• You have demonstrated success with retail technology pilot programs
• You have Strong technical knowledge of RFID, computer vision, or related technologies
• You have experience developing implementation methodologies and documentation
• You have excellent problem-solving and analytical skills
• You have the ability to communicate complex technical concepts to diverse audiences
• You have experience with system integration and configuration management
• You have a strong project management and organizational abilities
• You have knowledge of retail IT environments and infrastructure
• You have the ability to work in fast-paced environments with changing priorities
  
  

Preferred

• You have experience with agile development and implementation methodologies
• You have a background in process improvement and optimization
• You have knowledge of technical documentation tools and standards
• You have experience with technical training development
• You have a Bachelor's degree in Computer Science, Engineering, or related field
  
  

At RADAR, your pay is one part of your total compensation package. This role is an exempt position with a salary range of $96,000-$181,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

CULTURE SNAPSHOT

• Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
• Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
• High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.
• Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.
• Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
• Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
• Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wireless Services

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