Team Lead, Customer Service

Freddie Mac; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Freddie Mac is seeking a Team Lead in Customer Service to oversee staffing, enhance team quality, and address client concerns. The role requires a minimum of three years in a healthcare call center and includes responsibilities like performance evaluations and training. Join a team that values proactive solutions and professional development.

Qualifications

• Minimum 3 years' experience in a healthcare call center.
• Minimum 1 year in a Team Lead or above role in a healthcare call center.

Responsibilities

• Assist in establishing and implementing departmental initiatives.
• Complete performance evaluations, track time and attendance.
• Train and educate staff on all necessary computer systems.

Skills

Patient centric focus

Communication

Problem solving

Education

High School Diploma or GED

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Team Lead, Customer Service, you will help measure and monitor staffing levels, assign duties and responsibilities as appropriate. Every day you will prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role, you must develop and coach team members in skills and processes to promote quality.

Here's what you will experience working as a Team Lead, Customer Service:

• Assist in establishing and implementing departmental initiatives.
• Complete performance evaluations, track time and attendance.
• Troubleshoot and resolve issues with client concerns with a sense of urgency.
• Train and educate staff on all necessary computer systems as well as new process changes.
• Ability to exhibit professional and positive disposition with a patient centric focus.
• Established experience working with hospital billing within a call center environment

Required Skills:

• High School Diploma or GED, preferred
• Minimum 3 years' experience in a healthcare call center
• Minimum 1 year in a Team lead or above role in a healthcare call center

For this US-based position, the base pay range is $16.88 - $25.51 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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