Team Lead, Custody Operations (Night Shift)

Fidelity Investments Inc.; Westlake (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Fidelity Investments Inc. in Texas seeks a Team Lead, Custody Operations for the night shift to oversee overnight digital asset custody operations, ensuring accurate processing of transactions, reconciliations, asset movements, and strong controls.

The role leads a team of custody associates, balances priorities, resolves escalations, and supports a client-focused, compliant operating environment in a 24/7 setting.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, Technology, or related discipline, or equivalent experience.
• 5+ years of operations experience in financial services, custody, brokerage, asset servicing, or digital assets.
• Experience as SME, senior associate, or team lead in a regulated environment.

Responsibilities

• Oversee day-to-day execution of digital asset custody operations during overnight hours.
• Lead a team of custody operations associates and manage workflow priorities.
• Resolve escalations and uphold a strong risk and control environment.
• Ensure accurate processing of transactions, reconciliations, and asset movements.
• Collaborate with stakeholders to deliver client-focused service.

Skills

Operational leadership

Reconciliations

Asset movements

Regulatory compliance

Lean / process optimization

Stakeholder management

Digital asset operations

24x7 support

Analytical skills

Education

Bachelor’s degree in Finance, Business, Economics, Technology, or related discipline

Job description

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Role

The Team Lead, Custody Operations (Night Shift) is responsible for overseeing the day-to-day execution of digital asset custody operations during overnight hours. This role serves as the first level of leadership for a team of custody operations associates, ensuring the accurate processing of digital asset transactions, reconciliations, asset movements, and operational controls. The Team Lead plays a critical role in maintaining operational stability, managing workflow priorities, resolving escalations, and supporting a strong risk and control environment. The successful candidate will combine operational expertise, leadership capability, and a client-focused mindset to deliver exceptional service while supporting FDA’s commitment to security, compliance, and operational excellence.

*This role will be working on a 4x10 schedule*

The Skills and Expertise You Brin** g**

• Bachelor’s degree in Finance, Business, Economics, Technology, or a related discipline, or equivalent experience.
• 5+ years of operations experience within financial services, custody, brokerage, asset servicing, or digital assets.
• Previous experience serving as a subject matter expert, senior associate, or team lead.
• Strong understanding of operational controls, reconciliations, settlements, and asset movement processes.
• Ability to manage multiple priorities in a fast-paced and highly regulated environment.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Experience within digital asset, cryptocurrency, or blockchain-related operations.
• Familiarity with institutional custody and digital asset servicing models.
• Understanding of operational risk management and regulatory requirements.
• Experience working within a 24x7 operational support model.
• Continuous improvement, Lean, or process optimization experience.

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Category:

Investment Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.