Team Lead, Contract Care Coordination

Centerstone; Tennessee; Remote; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision health

403b retirement plan with companymatch

Paid time off and ten paid holidays

Job summary

Centerstone is seeking a Team Lead for Contract Care Coordination in a fully remote role supporting Military Services. The position oversees a Clinical Care Coordination team, ensuring contract compliance, accurate case tracking, and timely reporting.

The role requires military affiliation and a Master's degree (or Bachelor's with leadership experience). You will guide staff development, oversee outreach to providers, and support operational processes across referrals and documentation while

Qualifications

• Master's degree in Social Work, Psychology or related field required.
• Bachelor's degree with at least 3 years of leadership experience may be considered.
• Minimum of two years' experience providing behavioral health or social services within the military community required.
• Military affiliation required: current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star family member.

Responsibilities

• Directly supervises the day-to-day work of Clinical Care Coordination team; conducts regular supervision and team meetings to support operations.
• Monitor care coordination performance metrics and complete monthly audits; submit internal reports.
• Oversee referral triage, case conferencing, documentation review, training compliance, and productivity management.
• Assist in hiring, onboarding and training of new staff; manage caseload coverage as needed.
• Coordinate external provider outreach and serve as a point of contact for service inquiries.

Skills

Leadership

Team supervision

Communication

Data analysis

Microsoft Office 365

Education

Master's degree in Social Work, Psychology or related field

Bachelor's degree + 3 years leadership experience

Tools

CRM Platforms

Microsoft Office 365

Zoom

Exploratory Data Analysis

Descriptive Statistics

Adobe

Job description

Team Lead, Contract Care Coordination page is loaded## Team Lead, Contract Care Coordinationremote type: Fully Remotelocations: Remote - Tennesseetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-033417Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!**JOB DESCRIPTION:****SUMMARY OF POSITION**This position will serve as a Team Leader in Military Services at Centerstone with the primary responsibilities of supervising the day-to-day operations of a team of Clinical Care Coordinators. The Team Leader will collaborate with the operational support team to assist with internal processes to maintain contract compliance and department deliverables. The Team Leader will report to the Program Manager of Military Services.**ESSENTIAL DUTIES & RESPONSIBILITIES****Staff Supervision & Development*** Directly supervises the day-to-day work of Clinical Care Coordination team; holding regular supervision and lead team meetings to support team operations.* Oversee referral triage, case conferencing, documentation review, training compliance, and productivity management, ensuring compliance with contract and department requirements.* Provide coaching, mentorship, and professional development opportunities to staff.**Contract Compliance & Department Deliverables*** Monitor care coordination performance metrics, completing monthly audits and submitting timely internal reports to Program Manager* Maintain accurate and timely case status tracking for referrals assigned to clinical care coordinators, including updates, progressions and outcomes.* Other administrative duties as assigned**Operational Support*** Assists in the hiring, onboarding and training of new clinical care coordinators and operational support team.* Performs clinical care coordination services, including managing caseload coverage, as needed.* Supports the implementation of manager requests and departmental processes such as phone lines and day-to-day operational tasks.**Outreach**:* Assists with external provider consultation and coordination, including review and processing of service continuations.* Serve as a point of contact for routine outreach inquiries related to services and referrals.**KNOWLEDGE, SKILLS & ABILITIES*** Effectively communicate via written, verbal, in person and virtual methods.* Growth mindset for both self and program development with drive to leverage creative solutions to complex problems/* A highly accountable, mature professional who listens actively and leads.* Self-motivated individual who can set and meet simultaneous short and long term goals.* Ability to catalyze change effectively in a team setting.* Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, basic Exploratory Data Analysis & Descriptive Statistics, and Adobe is essential.**QUALIFICATIONS****Education Level**Master's degree in Social Work, Psychology or related field required. Bachelor's degree with at least 3 years of leadership experience may be considered.**Years of Experience*** Supervisory experience required.* Military affiliation required.* Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member.* Minimum of two years' experience providing behavioral health or social services within the military community required.**Certification/Licensure**N/A**PHYSICAL REQUIREMENTS****Standing - 20%****Sitting - 80%****Squatting - Occasional****Kneeling - Occasional****Bending - Occasional****Driving - Occasional****Lifting - Occasional****DISCLAIMER**The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.**Time Type:**Full time**Pay Range:**$43,900.00-$61,370.00Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:* Medical, dental, and vision health coverage* Flexible Spending and Health Savings Accounts* 403b retirement plan with company match* Paid time off and ten paid holidays* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)* Employee Resource Groups* Continuing education opportunities* Employee Assistance Program*Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.*At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.