Team Lead, Client Services

Omada Health; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Omada Health is seeking a Team Lead for its Client Services team to ensure smooth post-sales onboarding. The role involves managing a team, driving operational excellence, and collaborating cross-functionally to enhance customer experience. The ideal candidate will be a proactive leader with strong problem-solving skills and a passion for motivating others in a remote-first culture.

Benefits

Generous annual bonus

Stock options

Flexible time off

Parental leave

Comprehensive health benefits

401k

Lifestyle Spending Account

Mental health support

Qualifications

• Proven track record in managing client relationships and workflows.
• Strong business acumen and understanding of business functions.

Responsibilities

• Manage daily check-ins to oversee queue and meet SLAs.
• Lead, motivate, and mentor team members for high performance.
• Identify trends and opportunities for improvement.

Skills

Leadership

Problem-Solving

Time Management

Collaboration

Job description

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

The Client Services team, within the Customer Experience org, collaborates with cross-functional partners (Sales, Customer Success Managers, Marketing Operations, Client Analytics, and Engineering) to deliver a seamless post-sales onboarding experience for customers and participants.

Job overview

The Team Lead ensures the smooth delivery of post-sales onboarding activities, supports a team of professionals, and drives operational excellence. This role requires an innovative leader with a customer-centric approach and a proven track record in managing client relationships and workflows.

Responsibilities

1. Manage daily check-ins to oversee queue, meet SLAs, and assist with prioritization.
2. Identify and analyze trends, KPIs, knowledge gaps, missed SLAs, and opportunities for improvement.
3. Host monthly retrospectives, review QA ticket examples, and update documentation accordingly.
4. Collaborate cross-functionally on projects to streamline workflows, resolve escalations, and improve operational efficiency.
5. Lead, motivate, and mentor team members to ensure high performance, engagement, and growth.
6. Foster a positive, collaborative team culture.

Support the Client Services Manager in:

• Conduct performance reviews, set goals, and provide feedback.
• Build strong relationships with cross-functional partners to understand their needs and challenges.

Core Competencies

• Strong business acumen and understanding of business functions.
• Excellent time management skills for handling multiple priorities and details.
• Proactive in process improvement, problem-solving, and evaluating solutions.
• Self-motivated, adaptable, and flexible in a fast-paced environment.
• Passionate about motivating others and cultivating a positive team environment.

The role offers a competitive salary with a generous annual bonus, stock options, a remote-first culture, flexible time off, parental leave, comprehensive health benefits, 401k, Lifestyle Spending Account, mental health support, and more.

Our core values include Trust, Seeking Context, Acting Boldly, Delivering Results, Succeeding Together, and Remembering Why We’re Here, guiding our culture and operations.

About Omada Health: A healthcare provider addressing lifestyle and behavior change for chronic conditions, with evidence-based, personalized care powered by connected devices and AI. With over a decade of experience, Omada serves health plans, providers, and employers, aiming to inspire lasting health changes.

We are proud to be certified as a Great Place to Work, committed to diversity, inclusion, and equal opportunity employment.