Team Lead-Centralized Clinic Support

SouthCoast Health; Fairhaven (MA); Remote; USD 66,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Earned Time Off

Tuition assistance

403B Retirement Plan

Leadership training

Remote work option

Job summary

Southcoast Health is seeking a Team Lead for Centralized Clinic Support. This remote role requires MA or RI residency and focuses on coordinating clinical support, staffing, and workflow compliance to optimize ambulatory care.

You will guide nursing staff, monitor performance, and ensure high-quality patient care. Ideal candidates hold an RN license in MA/RI, 5+ years nursing, and 3+ years in ambulatory settings with supervisory experience.

Qualifications

• Minimum of five years nursing or relevant clinical experience.
• Three years of ambulatory care nursing/medical office experience preferred.
• Bachelors degree in Nursing or related field highly desirable.
• Supervisory experience preferred.
• Must possess and demonstrate excellent interpersonal, communication and leadership skills.
• Requires computer skills including Microsoft Office and EHR experience.
• Current RN licensure in MA and/or RI, based on assigned site.
• Dual licensure required within 3 months of hire.
• Certification in Ambulatory Nursing, Care Management or Care Coordination desirable.
• Current BLS certification is required.
• Vaccination against seasonal influenza and COVID-19 or approved exemption required.

Responsibilities

• Coordinate clinical support and staffing to support daily operations.
• Provide ongoing training, guidance, and support to nursing staff to ensure workflows and standards.
• Monitor performance and identify improvement opportunities.
• Collaborate to build and maintain daily staffing schedules.
• Drive ambulatory care programs including triage, care coordination, and medication refills.
• Ensure safe, high-quality patient care and follow up on safety concerns.
• Onboard and assess competency of clinical staff with leadership.
• Promote clinical practice standards across the practice leadership.

Skills

Nursing leadership

Interpersonal skills

Communication

EHR experience

Education

Bachelor's degree in Nursing

Tools

Microsoft Office

Electronic Health Record (EHR)

Job description

Community Focused. Care Driven.Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Community Focused. Care Driven.Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row! We are searching for a talented Team Lead-Centralized Clinic Support Hours: 40hrs Shift: Day shift with every other weekend, holiday, and on-call rotation; 7:30am - 4:00pm Location: Remote position - Must live in MA or RI

A Career At Southcoast Health Offers You

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager or designee. Perform a variety of duties involving the coordination of clinical support, personnel productivity monitoring and other activities as specified by department. Provide ongoing training, guidance, and support to nursing staff and other clinical staff to ensure compliance with clinical workflows, policy, procedure, and best practice standards. Monitor daily performance reports to measure staff performance and identify improvement opportunities. Collaborate with team manager to build and maintain daily staffing schedules to support daily operations. Perform diversified duties related to ambulatory nursing and clinical support programs to drive better health outcomes, including telephone triage, care coordination, medication refills, addressing preventative health care gaps, and other centralized services to support ambulatory patient care and population health management. Implement and monitor clinical workflows, elevate clinical performance concerns, and follow‑up on quality and patient safety concerns. Collaborate with Professional Development staff to onboard, educate, assess competency of, and monitor clinical staff. In collaboration with practice leadership, ensure clinical practice of care to promote safe and high‑quality patient care.

Qualifications

• Minimum of five years nursing or relevant clinical experience required.
• Three years of ambulatory care nursing/medical office experience preferred.
• Bachelors degree in Nursing or related field highly desirable.
• Supervisory experience preferred.
• Must possess and demonstrate excellent, effective interpersonal, communication and leadership skills and be able manage multiple priorities.
• Requires computer skills including but not limited to Microsoft Office and Electronic Health Record (EHR) experience.
• Current RN licensure in the Commonwealth of MA and/or RI is required, based on assigned site.
• Dual licensure is required within 3 months of hire.
• Certification in Ambulatory Nursing, Care Management or Care Coordination and Transitional Care desirable.
• Current BLS certification is required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $47.61 - USD $87.42 /Hr.

Rotation Schedule Requirement

every other weekend / holiday