Team Lead Care Support Services (Full-time, Evenings)

Platinum Dental Services; Reno (NV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, dental

401(k) with company match

PTO

Paid holidays

Job summary

Platinum Dental Services is seeking a Regional Leader in Reno, NV to drive growth and operational excellence across affiliated practices. You will lead regional teams, coach office staff, and partner with dentists and executives to achieve strategic goals.

You will undergo a 3–6 month training period to learn Platinum’s systems, leadership approach, and day-to-day dental practice operations, preparing you to drive performance regionally with accountability and strong execution.

Qualifications

• Experience in multi-location dental management.
• Ability to manage multiple priorities and oversee diverse offices.
• Excellent interpersonal, oral, and written communication skills.
• Ability to train and address detailed operational issues.
• Sound judgment under pressure and decisive leadership.

Responsibilities

• Drive practice growth and performance across regions.
• Coach and develop office teams to hit operational and financial goals.
• Build a culture of accountability, teamwork, and continuous improvement.
• Monitor practice performance and identify opportunities for growth.
• Support offices in improving systems, processes, and day-to-day operations.
• Provide hands-on leadership and problem-solving support across practices.
• Maintain strong relationships with doctors and staff, promoting Platinum’s culture.
• Collaborate with Platinum leadership to implement company initiatives.

Skills

Leadership

Accountability

Adaptability

Team development

Tools

DOMO

Job description

Job Description

Platinum Dental Services is looking for a motivated, growth‑minded leader to join our team as a Regional Leader. This is an exciting opportunity for someone who thrives on developing teams, driving results, and helping dental practices reach their full potential.

Join Platinum Dental Services as a Regional Leader in Reno, NV– Drive Growth and Excellence!

Why You’ll Love Working With Us

• Unlimited Career Growth: Continue advancing your career with ongoing leadership and development opportunities.
• Comprehensive Benefits: Medical, vision, dental, and 401(k) with company match for eligible full-time employees working 30+ hours per week.
• Paid Time Off: Enjoy 1 week of PTO to support a healthy work‑life balance.
• Paid Holidays: Enjoy paid company holidays throughout the year.

Compensation

$75,000–$85,000 per year, depending on experience, plus bonus opportunities.

About The Role

The Regional Leader (RL) plays an essential role in the growth and success of Platinum Dental Services. Working closely with affiliated owner dentists, associate dentists, and office teams, the Regional Leader helps ensure assigned practices operate efficiently, achieve their goals, and deliver an exceptional experience for both patients and team members.

The selected candidate will complete a 3–6 month training and development period before assuming full responsibility for a region. During this time, you will gain hands‑on experience with Platinum’s systems, expectations, leadership approach, and day‑to‑day dental practice operations to prepare you for success in the Regional Leader role.

As a Regional Leader, you will focus on growth, leadership, accountability, and operational excellence while helping practices meet and exceed goals established by Platinum Dental Services.

What You’ll Do

• Partner with dentists and office leaders to drive practice growth and performance.
• Coach, develop, and support office teams to achieve operational and financial goals.
• Build a culture of accountability, teamwork, and continuous improvement.
• Monitor practice performance and identify opportunities for growth.
• Support offices in improving systems, processes, and day‑to‑day operations.
• Help teams understand and achieve key performance goals.
• Provide hands‑on leadership and problem‑solving support across assigned practices.
• Maintain a strong understanding of dental office operations and step in to support teams when needed.
• Collaborate with Platinum leadership to implement company initiatives and best practices.
• Build strong relationships with doctors and team members while promoting Platinum’s culture and values.

What We’re Looking For

We’re looking for a leader who is motivated, accountable, adaptable, and passionate about helping teams succeed. The ideal candidate is comfortable balancing big‑picture growth initiatives with the day‑to‑day realities of running successful dental practices.

Previous dental or healthcare leadership experience is preferred, along with a demonstrated ability to coach teams, manage multiple priorities, and drive measurable results.

Requirements

Key Responsibilities

• Daily Office Engagement: Be present in your region’s dental offices daily to coach, build, and train teams.
• Financial Performance:
• Set and review production and collections goals with the CFO, COO, and/or CEO.
• Conduct monthly P&L reviews with office leaders and owner doctors to drive performance improvements.
• Use DOMO (Platinum metrics dashboard) to identify opportunities for performance enhancements.
• Review and audit schedules to maximize efficiency and address scheduling issues.
• Monitor office collections, ARs, and same‑day collections.
• Conduct morning huddles to prepare teams for daily opportunities.
• Training and Development:
• Oversee patient flow and ensure high‑quality experiences at all touchpoints.
• Train staff on inbound and outbound phone calls, patient appointment scheduling, and asking for referrals.
• Ensure all patients have future appointments and outstanding balances are collected.
• Talent Management:
• Assess and oversee hiring and firing within the region.
• Assist in onboarding new doctors and office leaders.
• Report region’s performance weekly and be available to team members and Home Office.
• Attend team meetings as needed.
• Additional Responsibilities:
• Perform other duties as necessary as determined by the CEO and/or COO.

Qualifications

• Several years of experience in multi‑location dental management preferred.
• Ability to manage multiple projects concurrently.
• Excellent interpersonal, oral, and written communication skills.
• Ability to train and delve into detailed operational issues.
• Sound judgment in decision‑making, especially under pressure.