Dental Office Manager

Scottsdale Dental Solutions; Scottsdale (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Platinum Dental Services is seeking an Office Leader to guide daily operations and drive the practice to meet its goals. This leadership role blends patient service excellence with business acumen to optimize revenues and patient experience.

You will supervise staff, manage scheduling and billing, and collaborate with clinicians to ensure HIPAA compliance and efficient workflow. Successful candidates bring sales experience and a passion for team development.

Qualifications

• Proven experience in both sales and management.
• Strong understanding of financial management, including P&L ownership.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in dental practice management software.
• Knowledge of dental terminology, procedures, and insurance processing.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and decision-making skills.

Responsibilities

• Oversee administrative and operational aspects of the dental practice.
• Lead the team and drive office success while upholding clinical excellence.
• Manage scheduling, check-in/check-out, and phone management.
• Monitor AR, collections and billing procedures.
• Develop budget and monitor financial targets.
• Identify growth opportunities and marketing strategies.

Skills

Sales & management experience

Leadership

Communication skills

Interpersonal skills

Tools

Dental practice management software

Job description

Description

Platinum Dental Office Leader - Job Description

About Us:

Platinum Dental Services is a leading dental service organization dedicated to providing exceptional patient care and maintaining a positive, supportive work environment.

Are you a highly motivated and driven professional? Platinum Dental Services is seeking Office Leaders to join our rapidly expanding company. We are team-oriented, fast-paced, and goal-driven, offering outstanding career development and advancement opportunities.

As an Office Leader, you will take on a true leadership role by leading the team, driving the success of your office and the overall business. Your leadership and salesmanship will ensure the practice achieves its goals while upholding high standards of clinical excellence and patient service.

Why Platinum Dental Services?

Competitive compensation: Earn $50–65k per year with excellent prospects for career development and advancement in a high growth company.

Monthly bonuses: Competitive bonus structure based on measurable metrics.

Comprehensive benefits: Full medical, vision, dental coverage, and 401K matching.

Paid time off: One week of paid time off each year and paid holidays.

Professional growth: Abundant opportunities for learning and advancing your career.

Great office culture: We foster a collaborative and dynamic environment where teamwork and mutual respect are at the forefront.

Job Summary:

The Office Leader is responsible for overseeing all administrative and operational aspects of the dental practice. This role requires strong leadership, sales ability, organizational, and financial management skills. He/She will play a critical role in ensuring the office runs efficiently, optimizing patient experience, and achieving practice goals.

Key Responsibilities:

Customer Service & Sales:

• Help patients understand the value of good oral health and recommended dental services
• Ensure the Office and Team is providing a positive experience and safe environment to all guests and patients in the office
• Address any patient concerns or complaints and implement strategies to enhance patient satisfaction and retention
• Monitor patient feedback and implement necessary improvements.

Financial Management:

• Manage the practice's P&L, ensuring financial targets are met or exceeded.
• Develop and monitor the office budget, track expenses, and analyze financial reports.
• Oversee patient AR, collections and ensure accurate billing procedures.
• Implement and maintain financial controls and procedures to safeguard practice assets.
• Conduct regular financial reviews with the dentist(s) and management team.

Operational Management:

• Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management.
• Implement and maintain office policies and procedures.
• Manage inventory and order supplies, ensuring cost-effectiveness and efficiency.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Coordinate with dental staff to optimize workflow and patient flow.

Team Leadership & Supervision:

• Supervise and support office staff, including hiring, training, and performance management.
• Foster a positive and collaborative work environment.
• Conduct regular staff meetings and provide ongoing coaching and development.
• Handle employee relations issues and resolve conflicts as needed.

Business Development:

• Identify opportunities to grow the practice and increase revenue.
• Develop and implement marketing and outreach strategies.
• Analyze market trends and competitor activities to inform business decisions.

Requirements

Qualifications:

• Proven experience in both sales and management
• Strong understanding of financial management principles and practices, including P&L ownership.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in dental practice management software.
• Knowledge of dental terminology, procedures, and insurance processing.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and decision-making skills.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify, add, or remove duties and to assign other duties as necessary.