Manager In Training (54355)

National Pride Equipment Car Wash Superstore; Norwalk (OH); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Monthly bonus

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

Buckeye Express Car Wash in Norwalk, OH is seeking a full-time team member to handle daily car wash operations and customer service at the facility. You will support site management by coordinating tasks, supervising staff, and ensuring smooth workflow while delivering excellent customer experiences.

The role offers competitive pay with a monthly bonus, continuing education reimbursement up to $2,500 annually, flexible schedules, paid training, and free uniforms.

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills and teamwork.
• Willingness to work flexible hours including evenings/weekends.
• Ability to supervise and guide staff.
• Comfort with outdoor work in varying weather conditions.

Responsibilities

• Greet customers and explain wash services; process payments.
• Supervise staff and coordinate daily tasks.
• Maintain workflow and assist with scheduling and meetings.
• Address customer concerns and ensure safety procedures.
• Balance cash drawer and prepare deposits.

Skills

Customer service

Communication

Flexible hours

Team supervision

Outdoor work

Education

High School

Tools

POS/payment processing

Job description

Buckeye Express Car Wash - Norwalk - Norwalk, OH 44857

Overview

Salary Range: $15.00 Hourly

Position Type: Full Time

Job Shift: Any

High School

Travel Percentage: None

Category: Retail

Description

• Competitive Pay + Monthly Bonus
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Position Overview

This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. This position is responsible for implementing workflow procedures based on direction from the Site Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Duties and Responsibilities:

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Site Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties to specific employees based on role and skills.
• Supervise employees and assist with tasks as necessary.
• Manage employees’ requests and transgressions.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety and employment standards.
• Balance cash drawers and prepare cash deposits.
• Perform all other duties as requested.

Additional Tasks:

• Greet customers courteously and explain available wash services; take and process wash payments.
• Perform cleaning of facility and keep everything organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun).
• Assist customers with car wash process.
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude.
• Guide customers to directional sign; neutral, no-brake, no steering while watching them ensure directions are followed.
• Smile at customers and give a thumbs up after guests are in neutral with no brakes.
• Conduct visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Ensure company policies and safety procedures are adhered to daily.
• Keep vacuums unclogged, trash cans emptied, and hoses properly hung.
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and teammates.

Qualifications

Qualifications:

• Ability to display courteous and professional attitude.
• Excellent customer service skills to ensure optimum customer satisfaction.
• Strong ability to work flexible hours, such as evenings and weekends.
• Ability to work standing over long periods of time.
• Ability to lift items of moderate weight.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to interact ethically with fellow employees and customers.
• Excellent written and oral communication skills, as well as interpersonal skills.
• Strong ability to handle the physical demand of the job.
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions; safety precautions must be met for safety and compliance.

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management’s reason for their job description.