Team Lead

Planet Fitness - Baseline Fitness; Ventura (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free gym membership for self and one t

Health, dental and vision insurance

Dollars for Scholars Program

Advancement opportunities

Employee Appreciation Program

HSA

Job summary

Planet Fitness - Baseline Fitness in Ventura, CA is seeking a Full Time front desk and member services associate to support gym operations and deliver a positive member experience.

You will assist in staff training, oversee member services, and handle front desk duties including phone calls, sign-ups, cancellations, and updating member accounts. A team-oriented, customer-focused attitude is essential.

Qualifications

• Excellent customer service skills.
• Strong communication and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure a great customer experience.
• Handle front desk tasks: answer calls, take information calls, assist member check-ins, sign-ups, cancellations, and update accounts.
• Give gym tours and greet potential members.
• Assist in addressing member service issues and questions.
• Support Club Manager with team management and backup as needed.
• Ensure compliance with company policies and maintain a positive club image.
• Assist with cleanliness and appearance of the gym.
• Help manage marketing promotions and ensure staff are trained on them.
• Assist in ordering supplies, inventory, and reporting.

Skills

Customer service

Communication

Leadership

Problem solving

Job description

Job Details

Job Location: Ventura VEN - Ventura, CA 93003

Position Type: Full Time

Salary Range: $17.40 - $17.40 Hourly

Job Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.