Customer Service Rep

Planet Fitness - Baseline Fitness; Ventura (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Ventura, CA is seeking to fill front desk roles offering part-time and full-time hours. The position provides an hourly wage of $16.90 and focuses on creating a welcoming member experience and driving new member sales.

You will greet guests, answer questions, conduct tours, assist with sign-ups, and help manage member services while keeping the club clean and organized. Benefits include health coverage and free membership for you and a guest.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and assist with inquiries.
• Answer phone calls politely and help with questions or concerns.
• Take info calls and tours for prospective members.
• Assist with member check-ins, sign-ups, cancellations, BCM amenities, and update accounts.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Job DetailsJob Location: Ventura VEN - Ventura, CA 93003Position Type: Full-Time/Part-TimeSalary Range: $16.90 - $16.90 HourlyJob Category: Customer Service

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.