Team Lead

ADP, Inc.; Schaumburg (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

ADP, Inc. is seeking a Part-Time Team Lead in Schaumburg, IL. The role provides on-the-spot leadership across park operations and mentoring for Team Members on shift.

The ideal candidate brings 6 months of customer service experience and demonstrates a proactive, coachable attitude with reliability and organization. Availability for nights, weekends, and holidays is required.

Qualifications

• 21 years of age or older.
• Demonstrates leadership and initiative in work, school, or activities.
• Minimum of 6 months of work experience in a high-volume customer service setting.
• Retail sales and/or amusement park or entertainment experience is a plus.
• Basic proficiency with MS Office, Teams, and POS systems.

Responsibilities

• Provide delegation to team members to keep shifts running smoothly across departments.
• Jump in to assist in any department (cafe, parties, front desk, etc.).
• Assist with membership sales at the front desk and spot sales opportunities around the park.
• Help enforce safety policies and educate staff on safety in the moment.
• Maintain cleanliness and perform janitorial duties as needed.
• Complete incident reports from the shift.
• Assist with opening and closing park procedures.
• Ensure all daily shift duties are completed before leaving.

Skills

Leadership

Customer service

Reliability

Teamwork

Tools

MS Office

Teams

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Schaumburg, IL, US

Salary Range: $17.50 To $17.50 Hourly

POSITION OVERVIEW

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members.

QUALIFICATIONS

• 21 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include –

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

PHYSICAL REQUIREMENTS

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.