Kitchen Lead

Malibu Jack's; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Five Star Parks & Attractions is seeking a Lead to mentor team members, support daily operations, and uphold high service standards in our Ohio venue.

The Lead will complete Certified Trainer requirements, coach staff, and help ensure safety, guest satisfaction, and smooth park operations. Flexible hours, including nights and weekends, are expected.

Qualifications

• Must complete Certified Trainer training.
• Proven reliability as a team member.
• Strong communication and customer service skills.
• Ability to coach and train others.
• Ability to work independently and make sound decisions.
• Lead by example with a positive attitude.
• Flexible hours including nights, weekends, holidays.
• Must obtain Ohio Health Department PIC or Food Protection Manager certification and TIPS/ServSafe Alcohol (21+).

Responsibilities

• Serve as a positive role model and leader for team members.
• Assist with pre-shift standup meetings and communicate daily information.
• Train and coach team on procedures, guest service, safety, and company expectations.
• Help trainers and new members develop necessary skills.
• Monitor performance and report to Operations Manager.
• Help maintain park cleanliness and delegate tasks.
• Resolve guest and team member questions and escalate when needed.
• Assist with opening/closing/cleaning and department operations.
• Support events and busy periods and other needs.
• Work with breaks and coverage as needed.
• Perform other duties.

Skills

Team leadership

Communication

Coaching

Independent decisions

Positive attitude

Flexible hours

Food safety certs

Job description

Company Overview

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn't just a rating or a name; we're a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we're all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you're starting your very first job, looking for a flexible role, or building a long-term career, there's a spot for you here.

Position Summary

The Lead is a trusted and experienced team member who has demonstrated strong performance, leadership potential, and a commitment to supporting both guests and team members. Leads serve as a resource and role model for their department while helping support daily operations and maintain high standards of performance and service.

Employees considered for a Lead position must first successfully complete the department's Certified Trainer requirements and demonstrate the skills, knowledge, and leadership behaviors necessary to take on additional responsibility.

Key Responsibilities

• Serve as a positive role model and leader for team members.
• Assist with pre-shift standup meetings and help communicate important daily information to team members.
• Assist with training and coaching team members on department procedures, guest service, safety, and company expectations.
• Help Certified Trainers and new team members develop the skills necessary to successfully perform their roles.
• Monitor team member performance and communicate concerns, successes, and opportunities to the Operations Manager.
• Help maintain cleanliness in the park and delegate cleaning tasks to team members as needed.
• Help resolve routine guest and team member questions or concerns and elevate issues when appropriate.
• Assist with opening, closing, cleaning, organization, and general department operations as assigned.
• Support special events, busy periods, and other operational needs as directed by management.
• Work alongside team members and assist with breaks and coverage as needed.
• Perform all other duties as assigned.

Qualifications

• Demonstrated success and reliability in a team member role.
• Successful completion of required Certified Trainer training.
• Strong communication and customer service skills.
• Ability to coach, train, and positively influence others.
• Ability to work independently and make sound decisions within the scope of the role.
• Ability to maintain a positive attitude and lead by example.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Obtain Ohio Department of Health Person in Charge or Food Protection Manager certification AND TIPS or ServSafe Alcohol Certification (for ages 21+).

Role Structure

• The Lead role is part of the company's team member development path and is intended to provide employees with an opportunity to take on additional responsibility and develop leadership skills.
• The typical progression is:
• Team members are considered for the Lead role after successfully completing the required Certified Trainer training and demonstrating strong performance, reliability, and leadership potential. Leads who continue to demonstrate strong leadership and operational skills may be considered for future Supervisor opportunities as positions become available.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.