Team Lead

Career Team; Napa (CA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

Paid holidays and time off

Job summary

Career Team is seeking a Team Lead based in Napa, California. You will guide a team to enhance productivity while supporting daily operations, staff coaching, and program quality. Ideal candidates have significant experience in career development services and demonstrate strong communication skills.

The role offers a salary range of $59,000 – $62,000 per year, along with benefits like 401(k) with employer match, medical and dental insurance, and paid time off.

Qualifications

• 2+ years’ experience in career development services.
• 1+ year’s experience working with unemployed and underemployed individuals.
• Demonstrated understanding of WIOA programs and services.

Responsibilities

• Provide guidance to Career Advisors and office staff.
• Assist with onboarding and training of new employees.
• Support daily office operations and workflow coordination.
• Help identify staff training needs.

Skills

Public speaking

Detail-oriented

Time management

Verbal communication

Written communication

Proactive multitasking

Education

Associate’s degree or higher

Tools

Google Office Suite

Case management software (e.g., CalJOBS)

Job description

Title

Team Lead

Reports To

Project Director

Location

Napa County, CA

Employment Type

Full‑Time, Non‑Exempt Employee

Job Overview

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to deliver measurable outcomes for job seekers. A Team Lead guides our team to new heights of productivity and collaboration, supporting daily office operations, staff coaching, participant service delivery, and program quality while maintaining an appropriate caseload.

Your Impact on Career Team’s Success

• Provide day‑to‑day guidance and support to Career Advisors and office staff.
• Assist with onboarding and training of new employees.
• Reinforce policies, procedures, and service delivery expectations.
• Provide coaching on case management, documentation, and customer service.
• Help identify staff training needs and operational challenges.
• Support daily office operations and workflow coordination.
• Assist with office scheduling and coverage coordination.
• Address routine participant escalations and office concerns.
• Ensure a professional and customer‑focused office environment.
• Communicate office needs/issues to leadership.
• Periodically provide coverage at different locations as needed.
• Maintain a “ZAG” mindset.
• Support file reviews, quality assurance, and compliance with WIOA, CalJOBS, and local board policies.
• Assist participants with a reduced caseload: career coaching, assessments, employment services, and barrier coordination.
• Support outreach and recruitment activities, maintain relationships with partners, and represent the program at community meetings.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance including employee‑sponsored HSA.
• Disability and supplemental insurance.
• Paid holidays and paid time off accrued.

Salary

$59,000 – $62,000 per year.

Requirements

• Associate’s degree or higher.
• 2+ years’ experience working in a career center or providing career development services.
• 1+ year’s experience working with unemployed and underemployed individuals.
• Ability to give presentations and workshops (public speaking).
• Demonstrated understanding of WIOA programs and services.
• Highly detail‑oriented to meet program requirements.
• Knowledge of local community colleges, partners, and private training providers.
• Understanding of workforce program compliance, TEGL review, and policy development.
• Proficiency in Google Office Suite, training platforms, and case management or CRM software (e.g., CalJOBS).
• Exceptional time‑management skills.
• Excellent verbal and written communication skills.
• Valid driver’s license.

Additional Skills/Knowledge We’d Love

• Experience with local WIOA programs.
• Knowledgeable about local partners and region.
• Proactive multitasking ability.

Background Check Requirements

Employment is contingent upon successful completion of a background check, including criminal, prior employment, and education verification. Failure to satisfy the background check may affect the application status or continued employment.

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.