Career Advisor

Career Team; El Paso (TX); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Career Team is seeking a Career Advisor to provide career counseling, intensive case management, and follow‑up services to participants eligible for workforce programs. You will guide jobseekers toward employment and training goals, remove barriers, and ensure compliant case management under the supervision of the Program Manager.

The role requires a bachelor’s degree (or equivalent) and strong communication, analytical, and MS Office skills.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• Strong communication skills and knowledge about community resources.
• Strong analytical and problem‑solving skills, with the ability to make well‑thought‑out decisions.
• Computer literacy with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems.
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive.

Responsibilities

• Provide information and case management services to community members interested in workforce services.
• Complete intake and eligibility determination for assigned workforce programs.
• Assess jobseekers’ employment, abilities, and training needs through interviewing, testing, and other methods.
• Serve as a liaison between workforce development programs and community partners and resources.
• Enter data into WIT and process clients through any participant information system as required.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.

Skills

Strong communication skills

Analytical thinking

Problem-solving

Time management

Interpersonal skills

Cultural sensitivity

Teamwork

Education

Bachelor’s degree or higher or equivalent

Tools

MS Word

Excel

WIT data system

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Reports to: Program Manager

Location: Borderplex Region

Employment Type: Full‑Time, Exempt Employee

Career Team is looking to hire a Career Advisor who will perform professional work providing career counseling, intensive case management, and follow‑up services to participants eligible for workforce programs. The Career Advisor guides jobseekers toward employment and training goals, removes barriers to success, and ensures accurate and compliant case management. Work is performed under the supervision of the Program Manager.

Responsibilities

• Provide information and case management services to community members interested in workforce services
• Complete intake and eligibility determination for assigned workforce programs
• Assess jobseekers’ employment, abilities, and training needs through interviewing, testing, and other methods
• Serve as a liaison between workforce development programs and community partners and resources
• Enter data into WIT and process clients through any participant information system as required
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Stay on top of labor market trends and best practices in career and training paths
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Assist participants in removing barriers to employment and training
• Follow all policies, procedures, and regulations related to eligibility documentation
• Maintain accurate individual case files in WIT for each registered customer, assuring each file contains all required eligibility documents and meets compliance requirements
• Meet and/or exceed program benchmarks and participate in all staff‑related events as required, including training, staff meetings, and individual supervision
• Complete all required reports within the data management system
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Hybrid: The selected candidate will be required to work onsite as well as remotely.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Strong communication skills and knowledge about community resources
• Strong analytical and problem‑solving skills, with the ability to make well‑thought‑out decisions
• Computer literacy with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Serve as a role model to customers and motivate them toward achieving goals
• Meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written
• Knowledgeable about the WIOA program and other workforce program requirements
• Demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• A valid driver’s license

Additional Skills / Knowledge Career Team Would Love

• Bilingual or multilingual
• Strong multitasking abilities and a proactive approach to tasks
• Experience and knowledge of WIOA, TANF, SNAP, and other workforce development programs
• Training in Trauma‑Informed Care, evidence‑based practice, and/or whole family services

Travel: As needed

Equal Opportunity Employer Statement

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.