Team Lead

Paycom; Crystal (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars Program

Job summary

Paycom is looking for a Full-Time Customer Service representative in Crystal, MN. You will oversee gym operations, assist in training staff, and ensure a positive experience for members.

Providing efficient front desk support and managing member service inquiries are key aspects of the role. Benefits include health insurance options, a free gym membership for you and a family member or friend, and career advancement opportunities.

Qualifications

• Strong customer service skills required.
• Honesty and good work ethic are essential.
• Basic computer proficiency is necessary.

Responsibilities

• Assist in training and developing staff.
• Ensure all staff provide great customer experience.
• Answer phone calls courteously to assist with inquiries.
• Conduct member check-ins, sign-ups, and cancellations.
• Facilitate member service issues and questions.

Skills

Customer Service

Communication

Problem Solving

Listening

Diplomacy

Job description

Job Details: Job Location: Crystal CRY - Crystal, MN 55428, Position Type: Full Time, Salary Range: $15.25 - $15.25 Hourly, Job Category: Customer Service, Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.