Team Lead

Paycom - ATS; Minnetonka (MN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health, dental & vision insurance

Employee appreciation program

HSA

Pet insurance

Short term disability

Voluntary life insurance

Family membership option

Job summary

Paycom - ATS is seeking a front desk/club associate to support gym operations and ensure a positive member experience. Responsibilities include assisting in staff training, overseeing member service, and performing front desk duties such as answering calls, processing signups, and conducting member tours.

You’ll help manage member accounts, support the Club Manager, and assist with promotions, cleanliness, and overall club image. A customer-focused mindset and reliable teamwork are essential.

Qualifications

• Customer service experience with an emphasis on exceeding customer needs.
• Ability to actively listen and empathize with customers and staff.
• Strong communication and problem-solving skills for front desk and member inquiries.
• Professional diplomacy in diverse interactions and teamwork.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure a high-quality customer experience.
• Handle front desk duties: phone, information calls, member signups and check-ins.
• Give gym tours and address member service issues.
• Support Club Manager with team coordination and policy adherence.
• Contribute to marketing efforts and keep staff informed of promotions.
• Assist with inventory, supplies, and reporting as needed.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Team leadership

Staff training

Job description

Overview

Salary Range

$15.00 - $15.00 Hourly

Position Type

Full Time

Category

Customer Service

Description

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.


• Assist in member service oversight making sure all staff provide great customer experience.


• Very involved in front desk related tasks:
  
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls.
  
  
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  
  
  • Great/meet potential members and provide gym tour.
  
  
  • Assist to facilitate member service issues and questions.
  
  
  
  


• Assist with team member management and provide backup support to Club Manager as needed.


• Ensuring adherence to all company policies and procedures.


• Help create and maintain a positive image for the club.


• Assist overseeing cleanliness and appearance of gym.


• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.


• Assist in ordering supplies, keeping inventory and tracking reports as needed.


• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA

Qualifications

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic


• Strong communication, organizational and leadership skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.