Team Lead

Planet Fitness; Blaine (WA); On-site; USD 38,573,000 - 57,859,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Monument, CO seeks a Front Desk/Operations Associate to assist in overseeing gym operations and ensure a positive member experience. You will support staff, handle front desk duties, and contribute to member check-ins, sign-ups, and inquiries.

The role emphasizes training, policy adherence, and maintaining a welcoming gym environment with attention to cleanliness and professional appearance.

Qualifications

• Customer service-oriented attitude with focus on exceeding member expectations.
• Active listening and the ability to empathize and resolve issues.
• Strong problem-solving skills to identify root causes and alternatives.
• Diplomacy and tact in all interactions with coworkers and members.
• Clear, timely communication with team and supervisors to maintain efficiency.
• Honesty and good work ethic as foundational requirements.
• Basic computer skills to handle member data and check-ins.

Responsibilities

• Assist in training and developing staff to uphold service standards.
• Help oversee member service and ensure a positive guest experience.
• Front desk tasks: answer calls, handle inquiries, and guide members.
• Manage member check-ins, sign-ups, cancellations, and account updates.
• Greet potential members and provide gym tours.
• Support Club Manager and ensure policy compliance.
• Assist with cleanliness and appearance of the gym and inventory.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Honesty

Work Ethic

Organizational Skills

Leadership

Basic Computer Proficiency

Job description

Job Details

Job Location: Monument MON - Monument, CO 80132

Position Type: Full Time

Salary Range: $17.00 - $17.00 Hourly

Job Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

• Essential Behavior Requirements
  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
• Minimum Qualifications
  • Honesty and good work ethic
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.