Client Advisor, Beverly Hills Neiman Marcus

Prada; Beverly Hills (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Prada in Beverly Hills is seeking a passionate ambassador to convey the brand philosophy and deliver an extraordinary luxury experience to clients. Responsibilities include maximizing sales while providing exceptional service, building long-lasting client relationships, and being proactive in cross-selling.

The ideal candidate should have a passion for luxury and fashion, excellent communication skills, and the ability to work both independently and in a team. Join us in a diverse, creative environment that values talent and offers equal opportunities for all.

Qualifications

• Proven ability to work as a team and independently.
• Strong problem-solving skills and results-driven mentality.

Responsibilities

• Maximize individual and team sales while providing a luxurious customer experience.
• Capture customer data to foster relationships and personalize service.
• Participate in a team environment to ensure consistent service quality.

Skills

Passion for selling and stores

Excellent communication and interpersonal skills

Experience of building a long-lasting relationship with clients

Ambition, resilience, self-motivation

Knowledge of the managed product category

Curiosity and interest in luxury/fashion

English is a must; other languages are a plus

Job description

Job Purpose

To be the "ambassador" who conveys and promotes the Brand philosophy and values to the final clients, guiding them into the world of the brands. As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience that places the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty.

Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellence service in accordance to the "client journey ceremony".
• Capture customer data into the company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all departments and maximize sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge and Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in a team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self‑motivation, result‑driven and problem solving
• Passion and knowledge of the managed product category
• English is a must; other languages are a plus

Joining our company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.