Team Lead

National Pride Equipment Car Wash Superstore

Ashland (OH)

On-site

USD 17,908 - 20,664

Full time

14 days+

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Benefits offered by this job

Free car washes

Paid time off

Continuing education reimbursement

Flexible schedules

Referral bonus

Job summary

National Pride Equipment Car Wash Superstore in Ashland, Ohio is seeking a Team Lead for full-time or part-time roles. The Team Lead will manage daily operations, ensure excellent customer service, and oversee team members. Responsibilities include organizing schedules, training staff, and maintaining facility standards.

Ideal candidates will possess strong communication skills, customer service excellence, and the ability to work flexibly, including evenings and weekends. This position offers competitive pay, benefits including free car washes, and opportunities for career development.

Qualifications

Ability to display courteous and professional attitude.
Excellent customer service skills.
Ability to stand over long periods and lift moderate weights.
Capability to comply with safety procedures.

Responsibilities

Organize shift schedules and monitor attendance.
Train new team members and handle customer issues.
Ensure compliance with company policies and safety procedures.
Perform cleaning tasks and assist customers on-site.

Skills

Customer service skills

Ability to work flexible hours

Strong communication skills

Ability to lift moderate weights

Ability to work outdoors

Education

High School Diploma

Job description

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities

Organizing shift schedules for team members
Monitoring attendance, tardiness and time off
Assigning duties to specific employees based on role and skills
Supervising employees and assisting with tasks as necessary
Managing employees’ requests and transgressions
Training new and current team members on tasks
Handling customer issues and managing conflicts
Adhering to company policies and health, safety and employment standards
Balancing cash drawers and preparing cash deposits

Additional Tasks

Greet customers courteously and explain available wash services; take and process wash payments.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun).
Provide assistance to customers in any area concerning car wash process.
Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude.
Point to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
Smile at customer and give thumbs up after guest is in neutral with no brakes.
Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
Ensure company policies and safety procedures are adhered to in carrying out given tasks daily.
Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung.
With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications

Ability to display courteous and professional attitude.
Excellent customer service skills to ensure optimum customer satisfaction.
Strong ability to work flexible hours, such as evenings and weekends.
Ability to work standing over long periods of time.
Ability to lift items of moderate weight.
Ability to work outdoor and be efficient in all weather conditions.
Ability to interact ethically with fellow employees and customers.
Excellent written and oral communication skills, as well as interpersonal skills.
Strong ability to handle the physical demand of the job.
Ability to follow directions and correctly implement tasks.
Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance.

Benefits