Team Lead

Paycom - ATS; Aurora (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Gym Membership for self and one

Dollars for Scholars

Employee Appreciation

Advancement Opportunities

Job summary

Paycom - ATS is seeking a full-time front desk member services associate at Buckley BUC - Aurora, CO. The role focuses on delivering exceptional member experiences, handling front desk duties, and supporting staff with training and administrative tasks.

Responsibilities include assisting with tours, sign-ups, cancellations, and updating member records, while upholding policy compliance and maintaining a positive facility image.

Qualifications

• Customer service orientation and interaction with customers.
• Active listening and empathy to resolve concerns.
• Clear communication with team and customers.
• Strong problem-solving and decision-making abilities.
• Tactful and professional in all interactions.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk tasks: answer calls, take info calls, assist with check-ins, sign-ups, cancellations, update member accounts.
• Provide gym tours and introduce potential members to the facility.
• Help resolve member service issues and answer questions.
• Support Club Manager and provide backup as needed.
• Ensure adherence to company policies and maintain a positive gym image.
• Assist in cleanliness and appearance of the gym.
• Support marketing efforts and train team on promotions.
• Assist in ordering supplies, inventory, and tracking reports.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Job description

Job Details: Job Location: Buckley BUC - Aurora, CO 80017, Position Type: Full Time, Salary Range: $17.00 - $17.00 Hourly, Job Category: Customer Service, Job Summary

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.