Team/Crew Leader

soar-restaurants-sonic; Nacogdoches (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

soar-restaurants-sonic is seeking a Team/Crew Leader to oversee daily restaurant operations, supervise station duties, and uphold service standards. You will guide new employees, ensure policy compliance, and maintain cleanliness across all areas.

The role requires strong communication, leadership, and multitasking abilities, with a focus on consistent customer service and team coordination in a fast-paced environment.

Qualifications

• Knowledge/Skills required for restaurant or retail environments.
• Basic math and reading proficiency.
• Strong verbal and written communication abilities.
• Ability to follow directions and procedures precisely.
• Multi-tasking, decision-making and leadership abilities.
• Time-management and conflict-resolution skills.

Responsibilities

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru as applicable).
• Assist with new employee orientation and training.
• Comply with all company policies, procedures, and standards.
• Perform, lead, and supervise regular cleaning and sanitation duties (trash, mopping, wiping surfaces, sanitation, equipment cleaning).
• Maintain regular attendance.

Skills

General restaurant knowledge

Basic math and reading skills

Effective verbal and written comms

Ability to follow directions

Multi-tasking

Decision-making

Leadership

Time-management

Conflict-resolution

Job description

Position: Team/Crew Leader

Immediate Supervisor: Manager on Duty (MOD)

Status: Nonexempt

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions