Team Care Coordinator

Southeast Orthopedic Specialists; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Southeast Orthopedic Specialists, located in Jacksonville, Florida, is hiring a Team Care Coordinator. This role involves coordinating patient care, handling phone calls, and managing surgical and clinical schedules.

The ideal candidate should have a high school diploma or GED, with a medical background preferred. Strong organizational and interpersonal skills are essential. The position provides an opportunity to contribute to exceptional orthopedic care in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Medical background preferred.
• Ability to type 40 wpm.

Responsibilities

• Document medical visits and procedures accurately.
• Call in prescriptions as authorized.
• Handle and triage patient phone calls.
• Schedule patient appointments and procedures.
• Manage physician and PA schedules.
• Submit or renew physical therapy orders.
• Perform surgery scheduling.

Skills

Strong organizational skills

Strong interpersonal skills

Strong typing and computer skills

Attention to detail

Excellent time management

Education

High school diploma/GED

Medical background: Anatomy class or Certified Medical Assistant

Tools

Athena

Job description

About the Company

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients and expanding to meet the needs of all patients, present and future. We aim to make industry‑leading five‑star orthopedic care accessible to as many people as possible.

Position Overview

As Southeast Orthopedic Specialists continues to grow, we are hiring a Team Care Coordinator. The Team Care Coordinator will play a key role in coordinating patient care, documenting visits, and managing schedules.

Essential Functions

• Accurately and thoroughly document medical visits, including transcribing intake, history, procedures, physical examinations, and plan.
• Call in prescriptions and refills as authorized by the provider.
• Handle/triage all patient phone calls.
• Schedule patient appointments and procedures.
• Manage the physician’s and PA’s surgical and clinical schedules.
• Submit or renew physical therapy orders.
• Perform surgery scheduling (required).

Education and Experience

• High school diploma/GED or equivalent working knowledge preferred.
• Medical background: Anatomy class, Certified Medical Assistant, college degree(s) related to Anatomy/Healthcare.
• Athena experience preferred.

Knowledge

• Knowledge of orthopedic healthcare.

Skills

• Strong organizational skills and ability to maintain accurate notes and records.
• Strong interpersonal skills.
• Strong typing and computer skills.
• Attention to detail and follow‑through.
• Excellent time management and ability to work under pressure.

Abilities

• Ability to type 40 wpm.
• Ability to multi‑task and work under pressure.
• Ability to implement appropriate patient communication strategies and overcome accessibility barriers.
• Ability to determine appropriate course of action in more complex situations.
• Ability to work independently, exercise creativity, maintain a positive attitude.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and timely.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle difficult situations involving patients, physicians, or others professionally.

Environmental Working Conditions

• Normal office environment.
• Standard office equipment including computers, fax machines, copiers, printers, telephones.

Physical/Mental Demands

• Involves sitting approximately 90% of the day, walking or standing the remainder.
• Travel required.

Organizational Requirements

• Read and sign HOPCo Mission, Vision and Values.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.