Team Captain: Lead High-Energy Guest Service

Rally House; Upper Saucon (Lehigh County); On-site; USD 21,000 - 25,000; Full time

Job summary

Rally House in the United States is seeking a Team Captain to guide the store floor, energize the team, and deliver exceptional guest experiences.

You will model service standards, train teammates, and prioritize tasks during shifts while maintaining high-energy store culture and strong urgency.

This role drives sales during events and promotions, with opportunities to lead by example and influence guests and teammates through clear communication.

Qualifications

• Energetic, confident communicator who engages customers and motivates the team.
• Customer-first mindset with strong service standards and guest focus.
• Ability to prioritize and lead in a fast-paced retail environment.

Responsibilities

• Onboard and train new team members.
• Maintain a high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback to teammates.

Skills

Social

Customer Centric

Action Oriented

Directs Work

Job description

Rally House in the United States is seeking a Team Captain to guide the store floor, energize the team, and deliver exceptional guest experiences.

You will model service standards, train teammates, and prioritize tasks during shifts while maintaining high-energy store culture and strong urgency.

This role drives sales during events and promotions, with opportunities to lead by example and influence guests and teammates through clear communication.