Team Assistant #060-25

North East Healthline; Kirkland (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Team Assistant to provide vital administrative support in a dynamic environment. This full-time role involves managing patient records, processing referrals, and ensuring effective communication with patients and service providers. Join a collaborative team committed to delivering patient-centered care while enjoying professional growth and work-life balance.

Benefits

Defined Benefit Pension Plan

Work-Life Balance Support

Qualifications

• 2+ years of related office experience.
• Proficiency in English and French is essential.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Manage confidential patient records.
• Answer numerous telephone inquiries from patients.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Data-Entry Skills

Education

Grade 12 Diploma

Tools

MS Word

Excel

Database Software

Job description

We are Ontario Health at Home, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.

Description:

CARE AND BE CAREFUL FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant (Permanent, Full-Time, Start date: Immediately; Location: Kirkland Lake), you will support the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Whether working in our office, in the community, or a healthcare facility – you will play a key role in providing connected, accessible, patient-centered care, supported by our collaborative team of over 9,000 healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, orders for services, supplies, and equipment
• Manage confidential patient records
• Enter, update, and maintain a high volume of patient data in the electronic database
• Answer numerous telephone inquiries from patients, families, and service providers, referring callers as appropriate
• Provide backup support to other positions as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years of related office experience
• Accurate keyboarding/data-entry skills
• Proficiency with database software, MS Word, Excel, and other Windows applications
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills to meet performance and service goals
• Exceptional interpersonal skills and ability to interact tactfully and sensitively with patients from diverse backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work days, evenings, and weekends as needed
• Proficiency in English and French is essential

We have a mandatory COVID-19 vaccination policy. All employees are required to submit proof of vaccination before starting employment.

What would give you an edge?

• A college diploma in health, social services, business, or office administration
• Familiarity with medical terminology and administrative procedures
• Knowledge of services provided by Ontario Health at Home
• Ability to speak French or another second language

What do we offer?

We support wellness through work-life balance. Our inclusive culture promotes continuous learning, growth, and innovation, offering:

• An hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
• Membership in a world-class defined benefit pension plan

French proficiency: Required

Salary: To be discussed

Terms of employment: Permanent, Full-Time

How to apply:

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead, learn, partner, connect, care, and be cared for, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism Commitment

Ontario Health at Home is committed to a culture of equity, inclusion, diversity, and anti-racism. We aim to attract, engage, and develop a workforce reflecting the communities we serve. We welcome applications from all qualified candidates. Accommodations for persons with disabilities are available upon request during the recruitment process.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Interested persons should submit a cover letter and resume by May 20, 2025, at 4:30 p.m. via our website: Careers | Ontario Health at Home