Tea Tasting Room Specialist - FT/PT

Smith Teamaker, LLC; Portland (OR); On-site; USD 24,796 - 30,307; Full time

Job summary

Smith Teamaker, LLC in Portland seeks a Tasting Room Attendant (part-time and full-time) to welcome guests, provide product education, craft beverages and food items, and maintain a clean, inviting space. You will work at SE Washington and NW 23rd locations, with closing shifts (until 7:30pm) and weekend availability.

As a frontline ambassador, you will answer questions, share recommendations, handle POS transactions, and uphold safety standards while delivering the Smith Teamaker experience to

Qualifications

• Experience in customer service, café, retail, food service, or hospitality roles.
• Strong communication skills and an authentic desire to engage with guests.
• Ability to learn quickly and retain product and recipe knowledge.
• Demonstrated reliability and professionalism in previous roles.
• Ability to lift 25 lbs unassisted and remain on feet for extended periods.
• Ability to follow verbal and written instructions accurately.
• Valid Food Handler’s and OLCC certifications (or willingness to obtain upon hire).
• Enthusiasm for Smith Teamaker’s culture, mission, products, and guest experience.

Responsibilities

• Guest Experience: Welcome all guests with warmth and a customer-first attitude; engage guests in product recommendations, tea education, and menu guidance; act as a concierge for local businesses, attractions, and neighborhood partners; provide clear, informed answers about products and offerings; maintain knowledge of current promotions and tasting room offerings.
• Service & Beverage Preparation: Prepare handcrafted beverages and food items according to Smith Teamaker specifications; follow recipes and presentation standards with consistency; maintain proficiency in all menu items and tasting room offerings.
• Safety, Compliance & Cleanliness: Adhere to health, sanitation, and safety protocols; maintain valid Food Handler’s and relevant certifications; execute cleaning schedules; follow product handling and temperature guidelines; operate POS system accurately for transactions and returns; stay informed about promotions and policies.
• Team Support & Professionalism: Work collaboratively with Teamakers; maintain a positive, solutions-oriented attitude; follow directions with accuracy; demonstrate flexibility for overtime, events, and short-notice needs; maintain punctuality and a consistent weekly schedule.

Skills

Customer service

Hospitality

Communication

Reliability

Teamwork

Punctuality

Cash handling

POS experience

Tools

POS systems

Job description

Smith Teamaker, LLC in Portland seeks a Tasting Room Attendant (part-time and full-time) to welcome guests, provide product education, craft beverages and food items, and maintain a clean, inviting space. You will work at SE Washington and NW 23rd locations, with closing shifts (until 7:30pm) and weekend availability.

As a frontline ambassador, you will answer questions, share recommendations, handle POS transactions, and uphold safety standards while delivering the Smith Teamaker experience to