Tasting Room Tea Ambassador (FT/PT)

Smith Teamaker; Portland (OR); On-site; USD 20,664 - 27,552; Part time

Job summary

Smith Teamaker in Portland, OR is seeking Tasting Room Attendants to join our SE Washington and NW 23rd locations. Candidates must be able to work closing shifts (7:30pm) and weekends.

The Tasting Room Attendant delivers the Smith Teamaker experience with warm, knowledgeable guest service, crafts artisan beverages and food items, maintains a clean, inviting space, and upholds safety and service standards. You are a frontline ambassador bringing our culture to life.

Qualifications

• Experience in customer service, café, retail, food service, or hospitality.
• Strong communication skills and an authentic desire to engage with guests.
• Ability to learn quickly and retain product and recipe knowledge.
• Demonstrated reliability and professionalism in previous roles.
• Ability to lift 25 lbs unassisted and remain on feet for extended periods.
• Valid Food Handler’s and OLCC certifications (or willingness to obtain upon hire).
• Enthusiasm for Smith Teamaker’s culture, mission, products, and guest experience.

Responsibilities

• Welcome all guests with warmth and a customer-first attitude.
• Engage guests in product recommendations, tea education, and menu guidance.
• Act as a concierge for local businesses, attractions, and neighborhood partners.
• Provide clear, informed answers to customer questions about products and offerings.
• Maintain knowledge of current promotions, product launches, and tasting room offerings.
• Prepare handcrafted beverages and food items according to Smith Teamaker specifications.
• Follow recipes, preparation guidelines, and presentation standards with consistency.
• Maintain proficiency in all menu items and tasting room offerings.
• Adhere to all health, sanitation, and safety protocols.
• Maintain valid Food Handler’s and OLCC certifications at all times.
• Execute daily and weekly cleaning schedules thoroughly and consistently.
• Follow cash-handling procedures and operate the POS system accurately.

Skills

Customer service

Gast engagement

Communication skills

Reliability

Guest experience

Physical stamina

Tools

POS systems

Job description

Smith Teamaker in Portland, OR is seeking Tasting Room Attendants to join our SE Washington and NW 23rd locations. Candidates must be able to work closing shifts (7:30pm) and weekends.

The Tasting Room Attendant delivers the Smith Teamaker experience with warm, knowledgeable guest service, crafts artisan beverages and food items, maintains a clean, inviting space, and upholds safety and service standards. You are a frontline ambassador bringing our culture to life.