TCM Care Manager Supervisor

Hope Services, LLC; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Hope Services, LLC is seeking a full-time leadership professional to supervise the Care Management Team, oversee clinical and administrative operations, and promote integrated care. The role oversees up to 8 care managers and 3 extenders, drives staff development, and ensures quality service delivery and compliance with program requirements.

Qualifications include licensure (LCSW, LCMHC, LPA, LMFT, or RN) and a minimum of 3 years in care management or related fields; experience with co-occurring

Qualifications

• Provisionally or fully licensed as an LCSW, LCMHC, LPA, LMFT, or RN.
• Minimum 3 years of experience in care management, case management, or care coordination.
• Experience with co-occurring Behavioral Health and I/DD needs preferred.

Responsibilities

• Provide supervision to a care management team of up to 8 Care Managers and 3 Extenders.
• Lead staff recruitment, onboarding, training, performance management, and discipline.
• Ensure quality service delivery and compliance through case conferences, record audits, and performance observations.
• Participate in home visits and Child and Family Team meetings.
• Ensure timely and accurate documentation of activities per policy and program requirements.

Skills

Staff supervision

Clinical leadership

Quality improvement

Education

LCSW, LCMHC, LPA, LMFT, or RN licensed

Job description

Description

About the Job

Why Hope Services?
Hope Services, LLC is dedicated to providing high-quality, evidence-based Mental Health services to children, adolescents, and families. Our mission is to improve the lives of those we serve by hiring compassionate and skilled professionals with backgrounds in Social Work, Psychology, and related Human Services Degree programs. We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin their careers in behavioral health and experienced, licensed therapists committed to making a lasting impact. Through ongoing support, professional development, and the implementation of proven treatment models, Hope Services fosters an environment where employees can grow while delivering exceptional care to the communities we serve.
Position Summary:This full-time salaried leadership role is responsible for providing clinical, administrative, and operational supervision to the Care Management Team while promoting whole-person, integrated care.

Requirements

Qualifications:Candidates must be:

• Provisionally or fully licensed as an LCSW, LCMHC, LPA, LMFT, or RN.
• Have at least 3 years of experience providing care management, case management, or care coordination.
• Experience working with individuals with co-occurring Behavioral Health and I/DD needs is preferred.

Key Responsibilities:

• Provide clinical and administrative supervision to a care management team consisting of up to 8 Care Managers and 3 Extenders.
• Lead staff recruitment, onboarding, training, performance management, discipline, and termination processes.
• Ensure quality service delivery and compliance with service definitions through activities such as:
  • Facilitating case conferences.
  • Conducting record audits.
  • Observing team performance.
• Participating in home visits and Child and Family Team (CFT) meetings.
• Ensure timely and accurate documentation of all Care Management activities in accordance with policy and program requirements.