TCM Care Manager Extender

Hope Services, LLC; Raleigh (NC); Hybride; USD 36 000 - 46 000; Plein temps

Résumé du poste

Hope Services, LLC in Raleigh, NC seeks an Extender to support outreach, engagement, and care coordination for children, adolescents, and families. The role emphasizes health promotion, referral tracking, and collaboration with Care Managers to address unmet health-related resources.

Spanish-speaking candidates are preferred, and experience in peer-support is valued. This is a full-time, direct-care position.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Lived experience with I/DD or TBI and knowledge of NC Medicaid system.
• Certified Peer Support Specialist with behavioral health lived experience.
• Parent/guardian with ≥2 years direct care experience (not for their own child).
• Spanish speaking/bilingual preferred.

Responsabilités

• Perform general outreach, engagement, and follow-up with members.
• Coordinate services/appointments.
• Engage clients in health promotion activities.
• Share information with Care Manager on the member's circumstances.
• Make and track referrals.
• Participate in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.

Connaissances

Spanish language proficiency

Lived experience with I/DD or TBI

Certified Peer Support Specialist

Parent/guardian with ≥2 years direct 2

Formation

High school diploma

Description du poste

Description

Why Hope Services?
Hope Services, LLC is dedicated to providing high-quality, evidence-based Mental Health services to children, adolescents, and families. Our mission is to improve the lives of those we serve by hiring compassionate and skilled professionals with backgrounds in Social Work, Psychology, and related Human Services Degree programs. We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin their careers in behavioral health and experienced, licensed therapists committed to making a lasting impact. Through ongoing support, professional development, and the implementation of proven treatment models, Hope Services fosters an environment where employees can grow while delivering exceptional care to the communities we serve.
This is a full time, direct care position. The primary responsibilities of the Extender are to:

• Perform general outreach, engagement, and follow-up with members.
• Spanish language proficiency preferred.
• Coordinate services/appointments.
• Engage clients in health promotion activities.
• Share information with Care Manager on the member's circumstances.
• Make and track referrals.
• Participate in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.

Requirements

• Must be a be at least 18 years of age, have a high school diploma (or equivalent)
• Lived experience with I/DD or TBI and knowledge of NC Medicaid system
• Certified Peer Support Specialist with behavioral health lived experience
• Parent/guardian with =2 years direct care experience (not for their own child)
• Spanish speaking/bilingual preferred.