TCEQ - Program Specialist V (Records Management Coordinator)

Texas Commission on Environmental Quality

Austin (TX)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Optional 401(k) and 457 plans

Health, Vision, Dental insurance

Paid state holidays and annual leave

Professional development opportunities

Longevity pay

Job summary

Texas Commission on Environmental Quality (TCEQ) is seeking a Records Management Coordinator to oversee agency records governance, retention, and electronic content management. You will lead records program strategy, ensure compliance with state and federal requirements, and drive process improvements across departments.

The role involves contract management for the CFR vendor and collaboration with IT, Legal, Open Records, and other teams to enhance workflows and access to records within

Qualifications

Experience administering or coordinating a comprehensive records management program.
Experience serving as a contract manager or liaison for outsourced records vendors.
Experience providing professional customer service.
Records Management Certification (CRM or equivalent) or eligible.

Responsibilities

Coordinate records management functions and services for the agency.
Develop, implement, and evaluate agency records management policies and initiatives; lead enterprise records governance and content management.
Serve as contract manager and liaison for CFR vendor; monitor performance and compliance with SLAs.
Lead projects to improve records systems and workflows with IT, Legal, Open Records, and other teams.

Skills

Records management

Contract management

Customer service

Education

Bachelor's degree + 5 years experience

Graduate coursework substitute for experience

Tools

WebCenter Content (WCC)

Job description

Job Description

Are you an experienced Records Management Coordinator, ready for a unique opportunity to grow with an environmental state agency? Join TCEQ! We bring passion and drive to carry out our mission of protecting our state's public health and natural resources.

Job Description

YOUR FUTURE TEAM

As part of TCEQ Administrative Services, you would help support the logistical and operational structure for TCEQ statewide – the business foundation for the whole agency. See details about what we do.

This position is a member of our Information Resources Division.

Here's What You'll Be Doing

Coordinate records management functions and services for the Texas Commission on Environmental Quality (TCEQ).
Coordinate and oversee the Texas Commission on Environmental Quality (TCEQ) Records Management Program by developing, implementing, and evaluating agency records management policies, procedures, and electronic records initiatives. Provide strategic leadership for enterprise records governance, electronic content management, records retention and disposition, public information support, vendor contract oversight, business process improvement, and compliance with state and federal records management requirements. Serve as the agency's subject matter expert on records management and collaborates with internal and external stakeholders to improve operational efficiency, regulatory compliance, and customer service.
Serve as the contract manager and primary liaison for the outsourced Central File Room (CFR) vendor. Monitor contractor performance, service level agreements, audits, invoices, operational metrics, records processing activities, and compliance with contractual requirements. Evaluate contractor performance, identify operational improvements, resolve issues, and coordinate with agency stakeholders to ensure delivery of efficient, high-quality records management services.
Lead projects to improve how the agency manages records and documents. Work on updating records systems, improving document processes, cleaning up records, ensuring quality, and making records easier to access. Work with IT, Legal, Open Records, and other teams to improve workflows and support updates to WebCenter Content (WCC) and other agency records systems.

Key Qualifications

Experience administering or coordinating a comprehensive records management program (including retention, disposition, governance, and State of Texas compliance), leading electronic modernization or workflow improvement projects, and handling Public Information Act (PIA) requests and records confidentiality laws.
Experience serving as a contract manager, primary liaison, or oversight lead for outsourced records vendors or service contracts, including monitoring contractor compliance, service level agreements (SLAs), operational metrics, invoices, and performance audits.
Experience providing professional customer service.
Records Management Certification (CRM, Certified Records Analyst, or equivalent records management certification).

Required Education & Experience

A bachelor's degree from an accredited college or university plus five years of full-time experience performing supervisory, managerial, professional or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material.

One year of full-time experience in an administrative capacity* may be substituted for each year (30 semester hours) of the required education.

One year of graduate work (24 semester hours) in public administration, business administration, human resources administration, environmental resource management, planning, or in an area relevant to the position from an accredited college or university may substitute for one year of required experience, with a maximum of two years substitution allowed.

Administrative capacity is work where primary duties consist of performing administrative tasks of an office, excluding work such as clerical, secretarial, sales, equipment operations, and manual labor.

Employees in this classification series may research, work on, or have access to critical infrastructure, including but not limited to a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility. See Tex. Business & Commerce Code Section 117.001(2). Accordingly, the ability to maintain the security or integrity of the infrastructure is a requirement to be hired for and to continue to be employed with TCEQ.

TRANSCRIPT/ COLLEGE HOURS Or COURSE WORK

See instructions on how to attach documents. A copy of your official college transcript or evaluation of foreign credentials in CAPPS is required if needed to meet the qualifications listed above.

Work Schedule

Standard business hours are M-F, 8:00 a.m. - 5:00 p.m.

Individual and work group schedule determined by the Information Resources Division.

Benefits

Optional 401(k) and 457 plans
Insurance: Health, Vision, Dental, and optional FSA
Paid day(s) off from work on national holidays and holidays that the state observes
Professional development opportunities
Longevity pay based on your number of years working for the state
Wellness Program and Activities
Onsite Nurse Practitioner in HQ
Work-Life Balance

CONDITION OF EMPLOYMENT

TCEQ will conduct a criminal history records search, driving history (if required for the job) on candidates offered employment.

In compliance with ADA, if you need accommodation during the employment process, please contact HRSS for assistance at (512) 239-0102.

MILITARY OCCUPATIONAL SPECIALTY (MOS) CODES

Military Occupational Specialty (MOS) codes can be found at: https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/. Please click the hyperlink under 'Occupational Category' for the respective Class Title.

Texas Commission on Environmental Quality is an Equal Opportunity Employer.

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