TCEQ - IT Support Specialist V

Texas Commission on Environmental Quality; Beaumont (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Commission on Environmental Quality (TCEQ) is seeking an IT Support Specialist to join the Office of Administrative Services, within the Information Resources Division, at the Beaumont Regional Office. You will respond to help desk requests, provide desktop support, and help maintain IT security standards across agency hardware and software.

Responsibilities include troubleshooting hardware/software, provisioning iOS devices, documenting service calls, and mentoring junior staff in

Qualifications

• Four (4) years of full-time experience in data processing AND assisting users in computer application use in troubleshooting computer systems problems (hardware/software).
• OR Fifteen semester hours in computer science from an accredited college or university, or 300 clock hours in computer science from a licensed vocational, technical, or business school, and three (3) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting problems (hardware/software).
• OR An associate degree in computer science and two (2) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software).
• OR A bachelor's degree in computer science and one (1) year of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software).
• OR One (1) year of full-time experience in TCEQ as an IT Support Specialist IV.

Responsibilities

• Respond to requests logged into call tracking software for assistance with hardware, application, or network problems.
• Provide Desktop Support Services to customers: install, configure, troubleshoot, upgrade, repair, and maintain desktop hardware, software, and client applications; provision agency iOS devices.
• Inform management of the status of assigned service calls and document them in call tracking software; mentor junior staff in customer service and PC maintenance.
• Communicate with customers about IT security policies and hardware/software standards.

Skills

IT customer service

Call center experience

PC hardware troubleshooting

Network troubleshooting

MDM provisioning (iOS devices)

Cloud administration (Azure/Intune/365

VoIP administration

Education

Associate degree in computer science

Bachelor's degree in computer science

15 semester hours in computer science

Tools

Azure

Intune

SharePoint

Exchange

Teams

MDM systems

Job description

Job Description

Are you an experienced IT Support Specialist, ready for a unique opportunity to grow with an environmental state agency? Join TCEQ! We bring passion and drive to carry out our mission of protecting our state's public health and natural resources.

YOUR FUTURE TEAM

As part of TCEQ's Office of Administrative Services, you would contribute to protecting and restoring Texas' air quality. See details about what we do. This position is a member of our Information Resources Division.

Here's What You'll Be Doing

• Respond to requests logged into call tracking software for assistance with hardware, application, or network problems; and provide explanations to users on problem resolutions, step to implement them, and preventative measures to keep problems from recurring and on more effective use of IT equipment and applications.


• Provide Desktop Support Services to customers. Install, configure, troubleshoot, upgrade, repair, and maintain desktop hardware, software, and client applications in accordance with agency standards. Provision agency iOS devices. Identify technology problems and coordinate with other technical and management staff to effect solutions.


• Inform management of the status of assigned service calls; inform management promptly when unable to resolve a customer complaint. Document on the status and completion of calls in call tracking software. Mentor junior staff in the delivery of customer service and on the installation, configuration, testing, monitoring, and repair of PC systems.


• Communicate with TCEQ customers about the dangers of the internet and the damage it can cause to the IT equipment. Enforce and comply with TCEQ IT security policies and hardware and software standards.

Key Qualifications

• Experience with IT customer service in a call center/help-desk environment.


• Experience in supporting or troubleshooting PC and printer hardware.


• Experience in configuring/troubleshooting devices in a networked environment.


• Experience provisioning iOS devices in MDM.


• Experience with cloud-based administration such as azure, Intune, SharePoint, exchange, teams.


• Experience with telecommunication VoIP administration.

Required Education & Experience

Four (4) years of full-time experience in data processing AND assisting users in computer application use in troubleshooting computer systems problems (hardware/software).

OR Fifteen semester hours in computer science from an accredited college or university, or 300 clock hours in computer science from a licensed vocational, technical, or business school, and three (3) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting problems (hardware/software).

OR An associate degree in computer science and two (2) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software).

OR A bachelor's degree in computer science and one (1) year of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software).

OR One (1) year of full-time experience in TCEQ as an IT Support Specialist IV.

Employees in this classification series may research, work on, or have access to critical infrastructure, including but not limited to a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility. See Tex. Business & Commerce Code Section 117.001(2). Accordingly, the ability to maintain the security or integrity of the infrastructure is a requirement to be hired for and to continue to be employed with TCEQ.

TRANSCRIPT/ COLLEGE HOURS Or COURSE WORK

See instructions on how to attach documents. A copy of your official college transcript or evaluation of foreign credentials in CAPPS is required if needed to meet the qualifications listed above.

WORK SCHEDULE

Standard business hours are M-F, 8:00 a.m. - 5:00 p.m. Individual and work group schedule determined by the TCEQ Beaumont Regional Office.

Benefits

• Optional 401(k) and 457 plans


• Insurance: Health, Vision, Dental, and optional FSA


• Paid day(s) off from work on national holidays and holidays that the state observes


• Professional development opportunities


• Longevity pay based on your number of years working for the state


• Wellness Program and Activities


• Onsite Nurse Practitioner in HQ


• Work-Life Balance

CONDITION OF EMPLOYMENT

TCEQ will conduct a criminal history records search, driving history (if required for the job) on candidates offered employment.

In compliance with ADA, if you need accommodation during the employment process, please contact HRSS for assistance at [phone].

MILITARY OCCUPATIONAL SPECIALTY (MOS) CODES

Military Occupational Specialty (MOS) codes can be found at: https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/. Please click the hyperlink under 'Occupational Category' for the respective Class Title.

Texas Commission on Environmental Quality is an Equal Opportunity Employer.