Senior Change Delivery Lead

Truist; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist is seeking a senior project manager to lead multiple complex programs that support strategic objectives while managing risk. You will guide cross-functional teams, establish governance, and ensure effective documentation and training plans across initiatives.

The role emphasizes payments domain knowledge, strong project management capabilities, and the ability to drive execution. Travel may be required as needed.

Qualifications

• Bachelor's degree in a business-related field or equivalent education and training.
• 10 years of experience in consulting, project management or process improvement roles.
• Advanced understanding of project management frameworks and large-scale initiatives.
• Demonstrated ability to align business and technology needs, resources, and policies.
• Experience with Waterfall and Agile methodologies.
• Strong communication skills and ability to influence leadership.

Responsibilities

• Manages intake, planning, readiness, and execution of initiatives.
• Leads cross-functional teams to deliver objectives with clear communications and training plans.
• Maintains project materials and artifacts with traceability and knowledge delivery.
• Identifies opportunities to improve processes based on cost/benefit and regulatory needs.
• Builds stakeholder relationships and secures leadership buy-in for delivery plans.
• Collaborates with payables teams to manage risks on products and services.
• May lead a team or provide day-to-day direction to junior resources.

Skills

Project management

Risk management

Cross-functional collaboration

Communication skills

Leadership

Analytical thinking

Problem solving

Education

Bachelor's degree in business-related field

Tools

MS Office

Job description

Regular or Temporary: Regular

Accessibility

If you have a disability and need assistance with the application, you can request a reasonable accommodation.

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit, while managing risk. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This role combines strong payments acumen, strategic planning & cross-functional collaboration skills, and risk management background to help business strategies and develop execution plans to drive distinctive value for clients, teammates & stakeholders.

Essential Duties And Responsibilities

• Manages the intake, planning, business readiness, and execution of assigned initiatives.
• Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
• Overseas and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
• Work across the payables team to identify, manage and mitigate risks associated with existing and new products and services.
• Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader. May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values

Required Qualifications

• Bachelor's degree in a business-related field, or equivalent education and related training
• 10 years of experience in consulting, project management or process improvement related role.
• Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Advanced understanding of process improvement methodologies (e.g., Six Sigma)
• Experience with Waterfall and Agile project management methodologies
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change
• Demonstrated proficiency in computer applications, such as Microsoft Office software products
• Ability to travel as needed, occasionally overnight

Preferred Qualifications

• Five years of experience in the financial services industry or consulting
• Project Management Professional (PMP) Certification
• Process Improvement Professional (e.g. Six Sigma certification)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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