Child Support Specialist: Case Management & Compliance

State of Arkansas; Van Buren, Northern (AR, KY); Hybrid; USD 43,000 - 64,000; Full time

Job summary

The State of Arkansas, Department of Finance and Administration, seeks a Child Support Specialist to administer the child support program. You will work with parents, custodians, attorneys, and other stakeholders to establish, enforce, and monitor orders, ensuring compliance with state and federal guidelines.

This role requires strong interpersonal and communication skills, attention to detail, and the ability to handle sensitive family situations with empathy, professionalism, and discretion.

Qualifications

• Associate’s or bachelor’s degree in social work, criminal justice, business administration, or related field required.
• High school diploma or equivalent plus two years of customer service, legal support, or case management experience.

Responsibilities

• Manage a caseload of child support cases in compliance with state laws and regulations.
• Establish and monitor child support orders by gathering documentation and preparing legal documents.
• Monitor and track payments, investigate discrepancies, and initiate follow-up actions.
• Enforce child support orders by coordinating with employers, agencies, and other jurisdictions as needed.
• Maintain accurate case records and prepare reports as required.

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Attention to detail

Education

Associate or Bachelor’s degree in social work, criminal justice, or related field

High school diploma + 2 years relevant experience

Job description

The State of Arkansas, Department of Finance and Administration, seeks a Child Support Specialist to administer the child support program. You will work with parents, custodians, attorneys, and other stakeholders to establish, enforce, and monitor orders, ensuring compliance with state and federal guidelines.

This role requires strong interpersonal and communication skills, attention to detail, and the ability to handle sensitive family situations with empathy, professionalism, and discretion.