Taxpayer Services Supervisor — Centralized Review Lead

Internal Revenue Service; Andover (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Internal Revenue Service in Andover, MA seeks a leadership role in Taxpayer Services, Accounts Management. The position requires strong managerial and technical expertise to oversee planning, development and implementation of programs while ensuring IRM compliance and high-quality taxpayer service.

Candidates will guide teams, allocate resources, provide training, evaluate performance, and communicate program expectations.

Qualifications

• Experience demonstrating management/leadership for program objectives with technical and administrative oversight.
• Experience as project/program manager or team lead with resource management and mentoring.
• Experience applying regulations and IRM guidelines to programs.
• Ability to interact diplomatically with internal and external customers; analyze workload data and program reports.

Skills

Leadership experience

Program management

Regulatory compliance

Job description

Internal Revenue Service in Andover, MA seeks a leadership role in Taxpayer Services, Accounts Management. The position requires strong managerial and technical expertise to oversee planning, development and implementation of programs while ensuring IRM compliance and high-quality taxpayer service.

Candidates will guide teams, allocate resources, provide training, evaluate performance, and communicate program expectations.