Customer Service Group Manager - Data-Driven Leader

Internal Revenue Service; Andover (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Internal Revenue Service in Andover, MA seeks a candidate for the TS SC - Accounts Management position. This posting emphasizes leadership, data analysis, and program management responsibilities within the Taxpayer Services unit.

Federal experience is not required; applicants from public or private sectors are welcome. Applicants must demonstrate experience in managing programs, applying regulations, communicating with customers, and using performance metrics to drive improvements, with

Qualifications

• One year of specialized experience at a level equivalent to the next lower in the federal pay scale demonstrating managerial skills and technical competence.
• Experience applying regulations and guidance to plan, develop, and implement technical program aspects.
• Experience interacting with internal and external customers in a diplomatic and effective manner.
• Experience leading data analysis and program evaluation to drive performance improvements and changes.
• Experience gathering, analyzing, and interpreting performance metrics to make data-driven decisions.
• Experience applying basic budget management principles and practices to manage financial resources.

Skills

Management experience

Data analysis

Program evaluation

Communication with customers

Budget management

Job description

Internal Revenue Service in Andover, MA seeks a candidate for the TS SC - Accounts Management position. This posting emphasizes leadership, data analysis, and program management responsibilities within the Taxpayer Services unit.

Federal experience is not required; applicants from public or private sectors are welcome. Applicants must demonstrate experience in managing programs, applying regulations, communicating with customers, and using performance metrics to drive improvements, with