Taxpayer Services Specialist - Public Sector Boise

IdahoPTV; Boise (ID); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

PERSI retirement plan

Paid sick and vacation leaves start on

11 paid holidays per year

Paid parental leave

Job summary

The State of Idaho is seeking a Taxpayer Services Representative for the Boise office. This full-time role involves assisting taxpayers with inquiries about state and federal tax laws, explaining compliance requirements, and helping taxpayers prepare returns and establish payment plans.

The position offers benefits and a stable career path in a government environment. We value customer-service skills and the ability to explain complex information clearly.

Qualifications

• Some knowledge of state or federal income tax laws and rules.
• At least 6 months of experience
• Interpreting, explaining and applying information to customers
• Using the internet for research.

Responsibilities

• Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements.
• Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.

Skills

Customer service

Tax law knowledge

Internet research

Job description

The State of Idaho is seeking a Taxpayer Services Representative for the Boise office. This full-time role involves assisting taxpayers with inquiries about state and federal tax laws, explaining compliance requirements, and helping taxpayers prepare returns and establish payment plans.

The position offers benefits and a stable career path in a government environment. We value customer-service skills and the ability to explain complex information clearly.