Taxpayer Assistance Officer

State of South Carolina; Myrtle Beach (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

The South Carolina Department of Revenue (SCDOR) is hiring for roles focused on providing courteous and secure taxpayer assistance and registration at the Taxpayer Service Center. The position emphasizes customer service, data security, and effective use of tax systems to resolve inquiries.

On-site work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday, with opportunities for career growth and onboarding through a structured training plan. Bachelor's degree holders are encouraged to apply.

Qualifications

• High school diploma or related work experience required.
• Bachelor’s degree accepted for advanced roles.

Responsibilities

• Provide basic taxpayer and customer assistance and registration.
• Process business registrations for licenses and tax accounts.
• Review Power of Attorney submissions and system work items.
• Use tax systems to adjust and correct taxpayer accounts.

Skills

Customer service

Communication skills

Technology literacy

Education

High school diploma

Bachelor’s degree

Job description

Who We Are

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Job Responsibilities

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We Are Looking For Teammates Who Are

• Committed to customer service and interested in helping others
• Dependable, focused, and flexible
• Able to utilize and master technology that’s constantly being enhanced to ensure security of data and provide a better user experience
• Comfortable taking on work as it comes in, and that’s connected to a variety of tax topics
• Curious to gain new insights
• Able to communicate effectively and exercise patience with customers

What You Will Do

You will provide basic taxpayer and customer assistance and registration through the Taxpayer Service Center in a courteous and professional manner with a focus on security of taxpayer data.

Primary Job Duties Include

• Providing customer service to help resolve tax-related questions and issues
• Processing business registrations for retail licenses and withholding, admissions, and coin operated device tax accounts
• Reviewing and processing Power of Attorney submissions and system work items
• Using tax systems to adjust and correct taxpayers' accounts
• Making suggestions and recommendations to improve existing practices or processes

Minimum and Additional Requirements

• A high school diploma and directly related work experience OR
• A bachelor’s degree

Academic degrees must be from an accredited institution of higher learning.

Preferred Qualifications

• Face-to-face customer service experience
• Considerable knowledge of business practices, procedures, and technology

Additional Comments

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: Taxpayer Assistance Officers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.
• Hours: On-site work hours are 8:30 a.m. – 5:0\u2020 p.m., Monday – Friday (37.5 hours per week)
• Career development: This position is part of an SCDOR Training Plan, which provides learning opportunities that support career growth.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.