Taxpayer Assistance Officer

State of South Carolina; Mary (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

The South Carolina Department of Revenue (SCDOR) seeks teammates to provide basic taxpayer and customer assistance and registration through the Taxpayer Service Center with a strong emphasis on data security.

Primary duties include helping resolve tax questions, processing registrations for licenses and taxes, reviewing POA submissions, and using tax systems to adjust accounts. On-site hours are 8:30 a.m.–5:00 p.m., Monday–Friday, with onboarding for new staff.

Qualifications

• Face-to-face customer service experience
• Considerable knowledge of business practices, procedures, and technology

Responsibilities

• Provide customer service to help resolve tax-related questions and issues
• Process business registrations for retail licenses and withholding, admissions, and coin operated device tax accounts
• Review and process Power of Attorney submissions and system work items
• Use tax systems to adjust and correct taxpayers' accounts
• Make suggestions to improve existing practices or processes

Skills

Customer service

Dependable

Flexibility

Tech savviness

Tax topics knowledge

Curiosity

Communication

Patience

Education

High school diploma

Bachelor's degree

Job description

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are:

• Committed to customer service and interested in helping others
• Dependable, focused, and flexible
• Able to utilize and master technology that’s constantly being enhanced to ensure security of data and provide a better user experience
• Comfortable taking on work as it comes in, and that’s connected to a variety of tax topics
• Curious to gain new insights
• Able to communicate effectively and exercise patience with customers

What you will do:

You will provide basic taxpayer and customer assistance and registration through the Taxpayer Service Center in a courteous and professional manner with a focus on security of taxpayer data.

Primary job duties include:

• Providing customer service to help resolve tax-related questions and issues
• Processing business registrations for retail licenses and withholding, admissions, and coin operated device tax accounts
• Reviewing and processing Power of Attorney submissions and system work items
• Using tax systems to adjust and correct taxpayers' accounts
• Making suggestions and recommendations to improve existing practices or processes

Either:

1. A high school diploma and directly related work experience OR
2. A bachelor’s degree

Academic degrees must be from an accredited institution of higher learning.

• Face-to-face customer service experience
• Considerable knowledge of business practices, procedures, and technology

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: Taxpayer Assistance Officers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.
• Hours: On-site work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week)
• Career development: This position is part of an SCDOR Training Plan, which provides learning opportunities that support career growth.