Tax Technician (Permanent Intermittent)

California Franchise Tax Board; Sacramento (CA); On-site; USD 40,000 - 56,000; Part time

Job summary

California Franchise Tax Board is seeking a Tax Technician (Permanent Intermittent) in Sacramento County to support the Filing Division in ensuring accurate filing of personal and business income tax returns and payments. The role emphasizes education, outreach, and customer service through phone and written correspondence.

Join a team that uses modern contact center technology and strives for high-quality services while complying with California regulatory requirements and maintaining strong

Qualifications

• Excellent analytical, organizational, and time management skills.
• Strong written and verbal communication abilities.
• Solid interpersonal judgment and decision-making capabilities.
• Ability to shift priorities to achieve program goals.
• Excellent customer service and issue-resolution skills.
• Strong work ethic and enthusiasm.
• Ability to work independently and in teams.
• Knowledge of tax laws, policies, and procedures.
• Familiarity with accounting and case management software and/or systems.
• Ability to use online research resources.
• Demonstrates initiative and self-motivation.
• Proficiency in MS Office (Word, Excel, Outlook, etc.)

Responsibilities

• Help ensure tax returns are filed accurately
• Promote self-compliance through education and collaboration
• Communicate with customers or their representatives through phone and correspondence contact channels
• Provide quality services that are easily accessible
• Identify and pursue taxpayers that fail to file tax returns
• Identify and pursue withholding agents that fail to withhold
• Utilize cutting edge contact center technology and best-practice methodologies
• Detect and prevent refund fraud and identity theft
• Verify California regulatory requirements are met before allowing a tax professional access to clients' accounts
• Provide exceptional training and tools
• Create a work culture that values employees and their contributions

Skills

Excellent communication skills

Customer service

Critical thinking

Teamwork

Time management

Knowledge of tax laws

Accounting software

Proficiency in MS Office

Online research

Self-motivation

Experience in contact center

Tools

Microsoft Office

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave Program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

If you enjoy working in a team environment where you can apply your customer service, critical thinking, and technical skills to help Franchise Tax Board fund critical statewide services like education and other state services and programs, then we have the perfect job opportunity for you!

The Filing Division provides resources and services to enable the accurate filing of personal and business income tax returns and payments. We accomplish this by education and outreach, creating tax forms, offering self-service options, contact center services and processing. We also ensure taxpayer compliance through return and payment validation, noticing, and enforcement activities.

Please Note: Anticipated start date for these positions will be February, 2027.

Tax Technicians in Filing Division are a part of teams that:

• Help ensure tax returns are filed accurately
• Promote self-compliance through education and collaboration
• Communicate with customers or their representatives through phone and correspondence contact channels
• Provide quality services that are easily accessible
• Identify and pursue taxpayers that fail to file tax returns
• Identify and pursue withholding agents that fail to withhold
• Utilize cutting edge contact center technology and best-practice methodologies
• Detect and prevent refund fraud and identity theft
• Verify California (CA) regulatory requirements are met before allowing a tax professional access to clients' accounts
• Provide exceptional training and tools
• Create a work culture that values employees and their contributions

Positions are currently available in the following sections:

Taxpayer Services Center Section; and

Correspondence, Analysis, Support, and Education Section

Additional positions may be available in:

Withholding Services & Compliance Section; and

Fraud, Analysis & Detection Section

Compliance, Analysis, and Validation Section

Appointment may become full-time.

Additional positions may become available (Various RPAs).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-529775

Position #(s): 564-865-7505-XXX

Working Title: Tax Technician (Permanent Intermittent)

Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD

$3,558.00 - $4,457.00 A

$4,017.00 - $5,032.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent Intermittent - 1500 Hours

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent technical, analytical, organization, and time management skills
• Effective written and verbal communication skills
• Excellent interpersonal, judgment, and decision-making skills
• Ability to shift priorities and/or workloads in order to achieve program goals
• Excellent customer service skills and the ability to resolve customer issues effectively and efficiently
• Strong work ethic and enthusiasm
• Ability to work independently and on teams
• Knowledge of tax laws, policies, and procedures
• Knowledge of accounting and case management software and/or systems
• Ability to use on-line research resources
• Ability to demonstrate strong initiative and self-motivation
• Proficiency in Microsoft (MS) Office (Word, Excel, Outlook, etc.)
• Experience and success working in a fast paced environment
• Ability to deal with difficult or irate customers
• Experience with debt collection
• Experience working in a contact center
• Ability to accept and utilize constructive feedback

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Victoria Tellesen / FDHT

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: Reasonable Accommodation Unit [phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/28/2026