Tax Specialist - Virtual Support & Expert Guidance

Intuit, Inc.; Atlanta (GA); A distancia; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Equity rewards

Remote-friendly

Descripción de la vacante

Intuit, Inc. is seeking a highly motivated Tax Customer Support specialist with experience in federal and state returns to assist TurboTax customers remotely.

You will provide expert tax guidance, perform full service return preparation when needed, and explain tax concepts in plain language while delivering exceptional service. Requirements include 2+ years of tax prep experience, active PTIN, ability to work at least 20 hours per week, and strong communication skills.

Formación

• 2 or more years of tax preparation experience.
• Active PTIN (Preparer Tax Identification Number).
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Experience with TurboTax or similar tax software is a plus.

Responsabilidades

• This is a virtual, customer-facing role using Smartlook to interact with customers.
• Provide tax advice, full service return preparation and signature, and product inquiries.
• Explain tax and technical terms in everyday language and document customer interactions.
• Meet KPI metrics and participate in pilot testing and trainings.

Conocimientos

Customer service

Communication skills

Tax knowledge

Bilingual (English/Spanish)

Tech-savvy

Herramientas

Smartlook

Descripción del empleo

Intuit, Inc. is seeking a highly motivated Tax Customer Support specialist with experience in federal and state returns to assist TurboTax customers remotely.

You will provide expert tax guidance, perform full service return preparation when needed, and explain tax concepts in plain language while delivering exceptional service. Requirements include 2+ years of tax prep experience, active PTIN, ability to work at least 20 hours per week, and strong communication skills.