Tax Services & Customer Support Specialist

Polktaxes; Bartow, Northern (FL, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Polk County Tax Collector's Office is seeking a Tax Specialist to provide courteous, accurate, and timely service in current, delinquent, and non-ad valorem tax payments. You will help with changes to the tax roll and respond to inquiries in person, by phone, mail, or email.

The role requires strong communication, problem solving, and the ability to handle multiple tasks under time pressure while adhering to Florida statutes and county regulations.

Qualifications

• Requires a high school diploma or GED and one year customer service experience.
• Must demonstrate strong written and verbal communication skills.
• Ability to work under time pressure and manage multiple tasks.
• Attention to detail in processing tax-related transactions.

Responsibilities

• Answer calls about Tax, BT, and TDT.
• Process payments, applications for BT and TDT, and refunds.
• Update address changes and maintain tax rolls.
• Respond to customer inquiries by email, mail, or in person.

Skills

Customer service

Communication skills

Problem solving

Data entry

Time management

Education

High school diploma

1 year customer service experience

Job description

Polk County Tax Collector's Office is seeking a Tax Specialist to provide courteous, accurate, and timely service in current, delinquent, and non-ad valorem tax payments. You will help with changes to the tax roll and respond to inquiries in person, by phone, mail, or email.

The role requires strong communication, problem solving, and the ability to handle multiple tasks under time pressure while adhering to Florida statutes and county regulations.