Tax Customer Service Representative

Person County Government; Roxboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Person County Government's Tax Department is seeking a Customer Service Representative to join the team. This role handles public inquiries, assists with tax records, payments, and use of GIS, and provides information on tax parcel numbers, valuations, and procedures.

Under general supervision, you will collect current and delinquent taxes, post payments, issue receipts, process mail payments, balance records daily, and support lawyers and real estate professionals with tax documents.

Qualifications

• High School Graduation or GED with tax assessment training.
• 1 year of cash handling or related experience.

Responsibilities

• Attends to the public, provides information regarding departmental operations and answers questions on programs, procedures, laws and regulations; handles telephone inquiries and correspondence; provides information on tax parcel numbers, deed numbers, tax values, amounts due, assisting with use of GIS, and related matters.
• Collects current and delinquent taxes; figures discounts, penalties, and interest; posts payments to computer system; prepares and issues receipts.
• Processes tax payments received by mail; notifies taxpayer by mail or phone of discrepancies.
• Balances collections with records daily.
• Processes credit card payments: balances credit card payments and notifies taxpayers by mail or telephone of discrepancies.
• Assists lawyers, real estate agents, and others in searching tax records, maps, and other documents; makes copies.
• Answers public's questions on property valuations, tax bills, and other records.
• Prepares a variety of reports on taxes, refunds, releases, and others requested by supervisors.
• Makes copies of forms, records, and other information, as requested.
• Prepares and mails delinquent notices for real property taxes and vehicle taxes.
• Collects motor vehicle taxes and delinquent fees.
• Assists in updating records using skip trace services.
• Initiates phone calls to delinquent taxpayers.
• Performs related work as assigned.

Skills

Customer service

Public inquiries

Education

High School Diploma or GED

Job description

Person County Tax Department is growing! Following an internal promotion and the approval of additional positions, we are expanding our team and looking for a Customer Service Representative to join us.

Person County Government is seeking a dedicated and compassionate Tax Customer Service Representative to perform responsible clerical and customer service tasks in the collection of taxes and maintenance of tax records.

This job works under general supervision, independently developing work methods and sequences.

If the position you are applying for requires a degree, education verification will be required as part of the hiring process.

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.

Must possess a valid driver's license and have an acceptable driving record per County policy.

This is a non-exempt position working 37.5 hours weekly/1950 hours annually.

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Attends to the public, provides information regarding departmental operations and answers questions on programs, procedures, laws and regulations; handles telephone inquiries and correspondence; provides information on tax parcel numbers, deed numbers, tax values, amounts due, assisting with use of GIS, and related matters.
• Collects current and delinquent taxes; figures discounts, penalties, and interest; posts payments to computer system; prepares and issues receipts.
• Processes tax payments received by mail; notifies taxpayer by mail or phone of discrepancies.
• Balances collections with records daily.
• Processes credit card payments: balances credit card payments and notifies taxpayers by mail or telephone of discrepancies.
• Assists lawyers, real estate agents, and others in searching tax records, maps, and other documents; makes copies.
• Answers public's questions on property valuations, tax bills, and other records.
• Prepares a variety of reports on taxes, refunds, releases, and others requested by supervisors.
• Makes copies of forms, records, and other information, as requested.
• Prepares and mails delinquent notices for real property taxes and vehicle taxes.
• Collects motor vehicle taxes and delinquent fees.
• Assists in updating records using skip trace services.
• Initiates phone calls to delinquent taxpayers.
• Performs related work as assigned.

• High School Graduation or GED equivalent and supplemented by specialized tax assessment training.
• One (1) year of cash handling or related experience an equivalent combination of education, training and experience.

• None.