Tax Season Office Lead

Liberty Tax; Hot Springs (AR); On-site; USD 42,000 - 52,000; Part time

Job summary

Liberty Tax Service in Hot Springs, AR seeks an Office Supervisor to oversee daily operations of a single office within Managed Operations. You will lead staff, ensure policy compliance, drive performance, and deliver top-notch customer service while acting as the liaison to Regional Leadership.

The role involves supervising staff, coordinating scheduling, monitoring metrics, and supporting tax season activities with a focus on accuracy and client satisfaction.

Qualifications

• Leadership and staff supervision experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Customer-focused mindset with strong service orientation.
• Experience with Microsoft Office and tax preparation software.
• Ability to work independently and manage staff performance.
• PTIN eligibility or current PTIN.
• Minimum 3 years tax preparation experience preferred.

Responsibilities

• Oversee daily office operations and create a professional environment.
• Manage staffing, scheduling, and supervision of office staff.
• Monitor performance metrics and address operational issues.
• Ensure exceptional client service and resolve client concerns.
• Ensure compliance with policies and tax regulations.
• Lead recruitment, onboarding, training, and performance feedback.
• Execute local marketing efforts to promote office visibility.
• Maintain accurate documentation and daily operation reports.

Skills

Leadership

Organizational skills

Multitasking

Communication skills

Customer focus

Microsoft Office

Tax software

Independent work

PTIN eligible

Tax preparation experience

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Tax preparation software

Job description

Liberty Tax Service in Hot Springs, AR seeks an Office Supervisor to oversee daily operations of a single office within Managed Operations. You will lead staff, ensure policy compliance, drive performance, and deliver top-notch customer service while acting as the liaison to Regional Leadership.

The role involves supervising staff, coordinating scheduling, monitoring metrics, and supporting tax season activities with a focus on accuracy and client satisfaction.