Seasonal Office Supervisor - Tax Services & Team Lead

Jth Tax Llc; Rock Hill (SC); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Liberty Tax, Inc. in Rock Hill, SC is seeking an Office Supervisor to oversee daily office operations during the tax season. You will lead staff, ensure workflow, and deliver exceptional client service in a fast-paced environment.

As a liaison between the office and Regional Leadership, you will monitor performance, support staff development, and help expand local marketing to attract clients. This seasonal role requires strong communication and organizational skills.

Qualificações

• Strong leadership and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.

Responsabilidades

• Office Management: Manage day-to-day operations of the office, ensuring effective workflow and a professional environment.
• Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
• Monitor and report office performance metrics, addressing any operational issues.
• Customer Service: Ensure delivery of exceptional client service throughout the tax season.
• Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
• Maintain a clean, welcoming office environment that promotes positive customer experience.
• Compliance and Accuracy: Ensure adherence to all company policies and procedures.
• Maintain compliance with federal, state, and local regulations applicable to tax operations.
• Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
• Staff Leadership and Development: Lead recruitment and onboarding of seasonal staff.
• Provide training, coaching, and performance feedback to all office employees.
• Foster a collaborative, high-performing team culture.
• Marketing and Community Engagement: Execute local marketing strategies to promote office visibility and drive business growth.
• Participate in outreach initiatives to attract new clients and build brand awareness.
• Documentation and Reporting: Ensure completion and submission of daily operational reports.
• Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

Conhecimentos

Leadership

Organizational skills

Verbal and written communication

Customer-focused mindset

Microsoft Office Suite

Tax preparation software

PTIN eligibility

Tax preparation experience

Formação académica

High school diploma or equivalent

Associate degree or higher preferred

Ferramentas

Tax software applications

Microsoft Office

Descrição da oferta de emprego

Liberty Tax, Inc. in Rock Hill, SC is seeking an Office Supervisor to oversee daily office operations during the tax season. You will lead staff, ensure workflow, and deliver exceptional client service in a fast-paced environment.

As a liaison between the office and Regional Leadership, you will monitor performance, support staff development, and help expand local marketing to attract clients. This seasonal role requires strong communication and organizational skills.