Tax Program Technician I - Lead Mail & Tax Ops (In-Office)

California Franchise Tax Board; Sacramento (CA); On-site; USD 46,000 - 58,000; Full time

Job summary

The California Franchise Tax Board is seeking a Tax Program Technician I in Sacramento to support mail handling, extraction, sorting, and routing of returns and documents for processing.

Under supervision, you may lead Tax Program Assistants and seasonal staff, organize work, ensure accuracy, and train others while adapting in a production environment. This role requires lifting and routine office tasks in an office setting.

Qualifications

• Experience handling confidential data.
• Strong leadership and mentoring abilities.
• Excellent verbal and written communication skills.
• Good interpersonal and collaborative skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Handle incoming mail: extract, sort, and route returns and documents for processing.
• May lead Tax Program Assistants and seasonal staff; supervise and train as needed.
• Organize and schedule work; review completed work for accuracy and completeness.
• Operate in a production environment requiring consistent attention to detail and endurance.
• Note: Additional positions may become available (RPA 2627-00659 and 2627-00660).

Skills

Leadership

Verbal communication

Written communication

Interpersonal skills

Customer service

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

The California Franchise Tax Board is seeking a Tax Program Technician I in Sacramento to support mail handling, extraction, sorting, and routing of returns and documents for processing.

Under supervision, you may lead Tax Program Assistants and seasonal staff, organize work, ensure accuracy, and train others while adapting in a production environment. This role requires lifting and routine office tasks in an office setting.