Tax Program Supervisor - Audit & Refund Lead

State of California; California (MO); On-site; USD 54,000 - 68,000; Full time

Job summary

State of California’s Franchise Tax Board seeks a Tax Program Supervisor to lead the Information Validation Section (IVS) within the Processing Services Bureau. The role involves supervising the IVS Audit Support team, providing technical guidance, and ensuring high-quality processing of complex tax cases and large refunds.

The incumbent will mentor staff, manage workflows, and drive production goals while maintaining compliance with state regulations and internal policies.

Qualifications

• Experience with Franchise Tax Board (FTB) systems CM, TPF and TI.
• Ability to establish priorities and allocate resources to maintain workflow.
• Ability to review and monitor the work of others for accuracy and consistency.
• Self-motivated with a strong work ethic and leadership skills.
• Strong communication skills, both written and verbal.
• Ability to work independently as well as in a team.

Responsibilities

• Supervise the IVS Audit Support team and provide technical assistance.
• Oversee audit support for complex cases and review large refunds for accuracy.
• Monitor and manage the Audit Support workbasket and related processes.
• Mentor staff to meet quality and production goals.

Skills

Leadership

Microsoft Office

Communication

Independent work

Teamwork

Adaptability

Tools

CM (Case Management)

TPF (Taxpayer Folder)

TI (Taxpayer Information)

Job description

State of California’s Franchise Tax Board seeks a Tax Program Supervisor to lead the Information Validation Section (IVS) within the Processing Services Bureau. The role involves supervising the IVS Audit Support team, providing technical guidance, and ensuring high-quality processing of complex tax cases and large refunds.

The incumbent will mentor staff, manage workflows, and drive production goals while maintaining compliance with state regulations and internal policies.