Tax Program Technician I

California Franchise Tax Board; Sacramento (CA); On-site; USD 46,000 - 58,000; Full time

Job summary

California Franchise Tax Board seeks a Tax Program Technician I to resolve errors in tax return processing and payments. The role supports PIT and BE workloads within the ICBS unit, with a focus on accuracy and independent teamwork.

Position is permanent, full-time, in-office with opportunities to contribute to Work Control and MIS processes. Strong communication, multitasking, and Excel skills are essential for success.

Qualifications

• Excellent interpersonal and communication skills with customers.
• Strong written and verbal communication abilities.
• Customer service oriented with attention to detail.
• Proficient in MS Office (Excel, Word, Outlook, Teams).
• Ability to multitask and meet deadlines in a production setting.
• Flexible, independent, and team-oriented work style.
• Knowledge of IPACS, Reflections, and related systems is a plus.

Responsibilities

• Resolve errors identified during processing of tax returns and payments.
• Assist in Work Control and MIS processes as part of ICBS.
• Collaborate in a team to handle PIT and BE workloads.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

MS Office Suite

Multitasking

Adaptability

Self-motivated

Teamwork

IPACS knowledge

Tools

Microsoft Excel

IPACS

Reflections

Image Processing

Cashiering System

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Under the general supervision of a Tax Program Supervisor (TPS) in the Information Capture and Banking Section (ICBS), the Tax Program Technician I (TPT I) works primarily in the Bad Documents Resolution area, resolving errors identified with the processing of tax returns and checks. The incumbent is also involved in the Work Control and Management Information System processes. The TPT I works with returns and payments for the Personal Income Tax (PIT) and Business Entities (BE) workloads. The Technical, Administrative, and Operational Support Unit (TAOSU) is production-oriented, requiring staff to work independently and with a team, exercise good judgement, and be flexible.

Additional positions may become available (eRPA 2627-00082 & 2627-00083).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-531964

Position #(s): 564-740-9587-XXX

Working Title: Tax Program Technician I

Classification: TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD

$4,133.00 - $5,177.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

Desirable Qualifications

• Excellent Interpersonal skills
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Strong attention to detail and problem-solving skills
• Working knowledge of Microsoft Excel, Word, Outlook and Teams
• Experience multi tasking, and meeting tight deadlines
• Ability to remain flexible and open in response to changing priorities and workloads
• Self-motivated
• Ability to work independently or in a team environment
• Working knowledge of the Taxpayer Folder, Reflections, Image Processing and Cashiering System (IPACS), iCapture

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Rem Lan / FDHT

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/30/2026