Tax Pro: Flexible Hours + Training & Growth

Jackson Hewitt Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service in Ahwatukee, Phoenix area is hiring Customer Service Associates for the 2027 tax season. You will conduct face-to-face tax interviews with clients and provide explanations, preparation, and completion of accurate tax forms for clients across multiple years and states.

Role includes IRS audit support, e-filing, and handling payments while delivering friendly, knowledgeable service in a fast-paced retail setting. Flexible schedules available and room for advancement.

Qualifications

• 2+ years Customer Service experience.
• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high volume retail environment.
• Bilingual Spanish is a plus.
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues.

Responsibilities

• Complete our online Jackson Hewitt Tax School and training.
• Conduct face-to-face tax interviews with clients.
• Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms.
• Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies.
• Collect and process client tax payments while ensuring timely tax return deposits.
• Answer tax questions and advise clients on future tax planning.
• Support office priorities through teamwork and collaboration with others.

Skills

Customer service

Bilingual Spanish

Excellent communication

Education

High School diploma or equivalent

Job description

Jackson Hewitt Tax Service in Ahwatukee, Phoenix area is hiring Customer Service Associates for the 2027 tax season. You will conduct face-to-face tax interviews with clients and provide explanations, preparation, and completion of accurate tax forms for clients across multiple years and states.

Role includes IRS audit support, e-filing, and handling payments while delivering friendly, knowledgeable service in a fast-paced retail setting. Flexible schedules available and room for advancement.